Operations Manager

Operations Manager At Lime

Lime is the world's largest shared electric vehicle company. We're on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 700+ million rides in 250+ cities on 5 continents, replacing an estimated 150+ million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, Lime continues to set the pace for shared micromobility globally.

As Operations Manager at Lime you drive Lime's growth and operational strategy in New York City. You are the voice of Lime with city officials, community members, and businesses promoting safety, increasing ridership and understanding of what local riders want. You are the voice of Operations to internal stakeholders and an internal collaborator. You work cross-functionally with government relations, central ops, product, etc. and will execute the market strategy while optimizing the fleet for the market. You will also maintain your market's P&L and you'll manage a small team, providing guidance and coaching to ensure everyone performs at their best.

This is a high-impact, cross-functional role that requires strong project management, strategic thinking, financial planning, and stakeholder management skills. In this role, you'll make a significant impact in the fast-evolving world of micromobility. If you're a critical thinker who thrives in a fast-paced, data-driven environment and has a passion for building teams and scaling operations, we want to hear from you.

We are a remote first company! For many roles, we welcome applications from anywhere we operate. It is required that the individual hired for this role be within one hour commute of Lime's New York City Warehouse.

What You'll Do :

Be the operational expert for New York, championing operational excellence, owning end-to-end operational improvements, advising cross-functional teams and engaging in strategic discussions with key external stakeholders including city officials

Define and implement operations strategies to expand Lime's service area, improve ridership and increase market share across New York City.

Build and maintain relationships that drive community support and ensure compliance with local policies and regulations. Act as the primary point of contact for city officials, regulators, and local business partners.

Coordinate the RFP process for expansion opportunities and service area agreements. Conduct market research and competitive analysis to identify areas for improvement and growth.

Monitor performance and take ownership of key metrics that drive the market's P&L.

Manage our relationships with out-of-warehouse Logistics Providers

Represent Lime in partnership with our Government Relations team meeting with local officials, business owners and customers as a representative of Lime to ensure compliance with regulations and to build relationships with key external stakeholders

Spearhead safety initiatives for our riders and vehicles to ensure safety remains the #1 priority

Create a positive, inclusive, and safe workplace where people genuinely want to work.

About You :

4+ years work experience in operations, consulting, engineering, or similar fields

Demonstrated track record of achieving business outcomes

Ability to understand metrics, P&Ls, KPIs and the levers to pull to drive results

1+ years people management experience

Strong Stakeholder Management : Ability to build and manage relationships with city officials, regulatory bodies, and other key external partners.

Financial Acumen : Comfortable leveraging data to visualize the impact of investments to drive profitability

Operational & Strategic : Strong ability to balance regional strategy with day-to-day execution, turning high-level goals into actionable plans and driving market performance.

Data-Driven and Analytical : Drive recommendations based on data-driven insights, financial / cost modeling, and risk assessments.

Excellent Communicator : Develop and deliver high-impact presentations, roadmaps, and reports utilizing data to convey business performance and strategic recommendations

Problem-Solving & Process Improvement : Identify and address operational challenges swiftly. Your creativity and process optimization skills will be crucial in resolving issues and improving service.

Advanced Knowledge of Excel or Google Sheets and SQL : Proficiency in spreadsheet modeling and data analysis is a major plus.

Relentlessly Curious : Always wanting to dig deeper and understand the "why" particularly when it comes to understanding customer needs and market trends.

You bring energy, enthusiasm, and a collaborative mindset that inspires others and strengthens the team culture!

If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.

Lime is an Equal Opportunity Employer, but that's just the start. We believe different perspectives help us grow and achieve more. That's why we're dedicated to hiring and developing the most talented and globally diverse team which includes individuals with different backgrounds, abilities, identities and experiences. Applicants who require a reasonable accommodation for any part of the application or hiring process can email recruiting-operations@li.me for assistance.

Use of artificial intelligence or an LLM such as ChatGPT during the interview process will be grounds for rejection of your application.