Director, Repair & Logistics Operations

Director, Repair & Logistics Operations

The Director, Repair & Logistics Operations will plan, organize, lead, control, and coordinate the provision of services in the areas of Repair. This includes the development, installation, and support of new and existing processes and clients. Responsible for the overall quality and service of processes associated with Repair.

This is an onsite role within our Irving, TX facility.

Duties and Responsibilities

Develops short- and long-term goals and plans for areas of responsibility.

Responsible for the provision of services in Operations. The areas could include Demand Planning, Operations Planning & Control, New Product Introduction, new repair process development and deployment, operations, parts reclamation, client / product implementation, system support, and customer service for areas assigned. Including maintaining quality, service, and productivity levels. As well as working closely with the Training Department.

Leveraging Lean 6 Sigma principles is responsible for the development, implementation, documentation, and monitoring of an ongoing quality assurance program for areas of responsibility.

Owns and drives results of the P&L. Develops, secures approval of, and administers an operating budget for attainment of agreed upon goals in accordance with approved plans.

Product Management - may manage the ongoing profitability, marketing and compliance and communication of the Wireless initiative

Formulates policy for area(s) of responsibility and secures appropriate approvals. Develops and administers procedures necessary to implement approved policy and provides the overall direction necessary to ensure the delivery of efficient and effective area services.

Hires, develops, evaluates, and (when necessary) disciplines and discharges subordinates personnel or makes authoritative recommendations in such matter. Develops function-specific orientation and training programs for area personnel. Establishes standards for effective job performance and evaluates subordinates according to such standards. Delegates these responsibilities to supervisory personnel as appropriate.

Work in conjunction with New Product Development to assist with new product development and process modifications.

Serves as a liaison with account management, resolving any operational, system, client and product issues that may arise.

Create and / or modify processes to allow for the processing and servicing of new accounts and products, as well as improving existing processes when practical and cost effective.

Serves as liaison with other organizational components; establishes and maintains the working rapport necessary to develop cooperation and effectively integrate area services into the company's overall business fulfillment system.

Receives and investigates all complaints concerning his or her area(s) of responsibility and its personnel; determines veracity of such and (as necessary) takes corrective or disciplinary action and / or prepares reply.

Directs the preparation of records as well as recurring and special reports and analyses for area(s) of responsibility ensuring that they are complete, accurate and prepared on time. Reviews and interprets these in order to ascertain the extent to which goals are being attained Takes corrective action as necessary.

Monitoring and reviewing product development processes and procedures for Wireless

Product Innovation, Creation, and Implementation - To create and help implement new and core wireless products internationally

Requirements

Bachelor's degree, preference in engineering

7+ years of leadership experience managing complex operations with progressively more responsibilities. Preferred experience managing complex manufacturing / repair operations.

2+ years managing a P&L.

4+ years of experience in Human Resource policies and procedures, area-specific policies and procedures, Demand Planning, Procurement, Materials Requirement Planning, Production Planning & Control, Life Cycle modeling, New Product Introduction.

Proficient user of Microsoft Office, Great Plains, and expert level in Excel (must be able to use functions like pivot tables, charts, and trend analysis)

Process development and deployment leveraging Lean / 6 Sigma tools.

Project and Resource planning, systems implementation.

Processes excellent written and verbal skills.

Highly analytical with excellent interpersonal skills

Helpful Skills / Experience

Previous experience or background in a technical or mechanical field

Experience with ISO & OSHA requirements

Lean Green Belt certification

Previous experience working with Oracle

Pay Range : $141,400.00 - $236,100.00 Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.