Customer Service SpecialistInsight Global • Minneapolis, MN, US
Customer Service Specialist
Insight Global • Minneapolis, MN, US
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionHigh School Diploma or GED 1 year of customer service experience Demonstrate accountability with attendance and performance, currently not on any form of Written Warning Meet or exceed Year-to-Date Scorecard & reporting metrics Possess exceptional written and verbal communication skills, including typing, grammar, and spelling proficiency Strong negotiation and problem-solving skills Thorough understanding of Customer Solution Center resources and policies Positive attitude and desire to learn with a passion for service
Job Description
Job Description
As a Support Team Call Center Specialist, you are more than just a financial resource for our customers. You are an expert in your field and are the first line of defense in protecting them. You will be working in a fast-paced and exciting role assisting customers with any general servicing questions they have related to their online services and client accounts.
In this role, job duties include :
- Answer inbound customer calls and provide general servicing support for the conversion of merging client's Business Customers to current client, including migration to Business Online (BOL) banking portal
- Place outbound calls to clients to assist them with logging into the BOL platform and completing setup activities
- Provide customers with first call resolution and adhere to all bank policies and procedures while managing reputational risk by complying with risk standards
- Work individually and with your team to meet or exceed established goals
- Exemplify the client's core values every day
Basic Qualifications
Preferred Qualifications
Pay rate : 21 / hr to start, 21.50 / hr half way through assignment
Fully remote
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Customer Service Specialist • Minneapolis, MN, US
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