Restaurant Manager

Job Description

Job Description

Re staurant Manager Job Description

Reporting to : F&B Director

Summary of Position : Responsible for the day-to-day functions of the F&B Department, including but not limited to staff relations, guest relations, and Room Service. Supporting the Food and Beverage Director and management team as needed.

Summary of Essential Functions :

• Ensure that there is a management presence on floor at all times.
• Uphold and support Coyle, Forbes and all Service Standards.
• Reports to work as scheduled, in uniform, well groomed, and ready to be in position.
• Manage staff in all aspects including, recruiting, training, schedules, payroll, staff complaints and disciplinary procedures.
• Assess staff performance, conduct appraisals, and strategize for improving staff performance.
• Maintains professional relationships with all coworkers and guests.
• Maintain a positive attitude to guest requirements – Attentiveness to service, responding positively to guest’s needs, never making the guest do work.
• Responsible for overseeing staff and ensuring guest satisfaction.
• Resolving staff issues / concerns while on shift.
• Immediately resolving guest complaints / issues.
• Properly communicating with other departments regarding daily activities / issues.
• Supporting staff with service when and where necessary.
• Providing proper guidance to staff including training and disciplinary action as required.
• Monitoring staff schedule to accommodate business needs on a daily basis.
• Responsible for profit goals of the Food & Beverage operation.
• Develops, maintains and administers a sound business and organizational plan for the property's Food & Beverage operations.
• Trains and supervises all key Food & Beverage employees of the property.
• Leads by example.
• Having full knowledge of menus.
• Having deep knowledge of wine.
• “Touches” every seated table at some point in their service experience – meaning makes or attempts to make some sort of meaningful contact with a table (e.g. verbally ascertaining satisfaction, clearing an empty glass or plate, making friendly / non-intrusive conversation).
• Following and enforcing policies, procedures and service standards, safety and sanitation policies including emergency procedures.
• Consistently assures that the Food & Beverage services are operated in accordance with all applicable local, state and federal laws.
• Ensures that all safety and sanitation standards are in compliance with local / state health department regulations.
• Supports and implements all policies & procedures for the Food & Beverage department.
• Managing reservations, questions and guests' complaints.
• Ensuring resolution of guest complaints to guest satisfaction.
• Ensures the highest standards for the Food & Beverage services.
• Other tasks as assigned.

Summary of Job Requirements :

Summary of Physical Requirements :