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Operations and Client Services Manager
Operations and Client Services ManagerHomewatch CareGivers of Glendora • Glendora, CA, US
Operations and Client Services Manager

Operations and Client Services Manager

Homewatch CareGivers of Glendora • Glendora, CA, US
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Job Description

Job Description

Benefits :

  • Weekday schedule
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Paid time off
  • Training & development

Home Care Operations and Client Services Manager

Why Choose Homewatch CareGivers of Glendora?

Homewatch CareGivers of Glendora is part of the nations longest-standing home care organization, proudly serving families for over 45 years. We believe exceptional care begins with an exceptional team. Our mission is to enhance the lives of seniors and families in our community and that same commitment extends to our employees. When you join us, youll be part of a supportive, purpose-driven workplace where your ideas are valued, your growth is encouraged, and your work makes a lasting impact.

Benefits & Perks

  • Competitive pay plus performance reviews and bonus programs
  • 401(k) retirement plan
  • Paid Time Off
  • Positive, familylike office culture with opendoor leadership
  • Meaningful work where you can make a difference every day
  • Weekday schedule

    • What Youll Do

  • Run day-to-day operations : Oversee all administrative and care coordination activities to keep the agency running efficiently.
  • Handle incoming calls & client leads : Serve as the first point of contact for clients and referral sourcesrespond promptly, capture lead information accurately, and ensure timely follow-up to support business growth.
  • Manage client care : Review and maintain client care plans to ensure they are complete, accurate, and up to date.
  • Coordinate scheduling : Develop and manage caregiver schedules to ensure timely, high-quality service delivery.
  • Recruiting, onboarding, and training : Source, interview, and hire qualified caregivers; manage onboarding, orientation, and ongoing training.
  • Ensure compliance : Maintain adherence to state, federal, and agency regulations, policies, and procedures.
  • Support care quality : Work alongside our Care Supervisor to ensure that caregivers deliver services aligned with our standards of excellence.
  • Foster relationships : Maintain positive communication with clients, caregivers, and community partners.
  • Be a team player : Support other office functions and provide caregiving assistance as needed.
  • On-call support : Be available for occasional on-call responsibilities to support client and caregiver needs.

    • What Youll Bring

  • 3+ years of supervisory or administrative experience
  • 3+ years of home care experience (preferred)
  • Experience with scheduling large teams
  • Proficiency with Microsoft Office (Word, Excel, Outlook) and ability to learn industryspecific software quickly
  • Strong problemsolver with exceptional timemanagement and multitasking abilities
  • Excellent verbal and written communication; professional appearance and demeanor
  • Calm under pressureyou handle crises with efficiency and empathy
  • Ability to pass all background screening requirements

    • Grow With Us

    If youre an energetic professional who thrives on organization, leadership, and continuous improvement, wed love to meet you!

    Equal Opportunity Employer we celebrate diversity and are committed to creating an inclusive environment for all employees.

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    Client Service Manager • Glendora, CA, US

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