Talent.com
Customer Service Representative
Customer Service RepresentativeEcoShield Pest Solutions • New Berlin, WI, US
Customer Service Representative

Customer Service Representative

EcoShield Pest Solutions • New Berlin, WI, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Customer Service Representative

The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world's happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communitiestreating everyone like family.

The Customer Service Representative (CSR) is the primary point of contact for customers, handling communications between customers, coworkers, and various departments within the company. The CSR works closely with internal teams to deliver exceptional customer service and ensure operational efficiency, both locally and in coordination with the centralized Customer Care Center.

Responsibilities :

  • Provide proactive customer service via phone, email, and messaging systems, addressing inquiries and ensuring customers stay on schedule with their appointments.
  • Schedule new and recurring pest control services and coordinate 4-point home inspections for existing customers with Branch Sales Professionals.
  • Log and manage calls from customers, technicians, and management in the internal system, ensuring accurate documentation and timely follow-up.
  • Assist with daily technician schedules, monitor service completion, perform system clean-ups, and escalate issues to management as needed, while completing monthly training in Pest Webs.

Qualifications :

  • High School Diploma or GED, preferred.
  • 6+ months of customer service experience and / or conflict resolution, including phone, email, and SMS communication.
  • Strong communication skills to interact with clients and provide customer service.
  • Pay and Benefits

    EcoShield is proud to offer competitive pay and full benefits!

  • This position offers an hourly base pay range of ($15.00 - $16.00) / hour depending on experience.
  • Paid sick and vacation time along with 10 company-paid holidays
  • Comprehensive medical, dental, and vision insurance options, including a Health Savings Account (HSA).
  • Short-term and long-term disability coverage, plus voluntary life insurance.
  • 401(k) with a competitive match : 100% of the first 3% contributed and 50% of the next 2%.
  • Access to the Employee Assistance Program (EAP)
  • Discounted pest control services for employees and their friends / family.
  • Physical Demands and Working Requirements

    The physical demands and working conditions outlined here are typical requirements for an employee to effectively carry out the essential duties of this job.

    Reasonable accommodations may be provided to assist individuals with disabilities in performing these essential functions.

  • Requires prolonged periods of sitting at a desk or workstation
  • Frequent use of hands and fingers for typing and using a computer mouse
  • Occasionally lift and carry office materials or supplies up to 25 pounds
  • Requires clear vision for reading documents, computer screens, and other office materials
  • Work is inside a climate-controlled office with quiet to moderate noise level
  • The above statements are meant to outline the general nature and scope of work performed by employees in this role. They should not be interpreted as an exhaustive list of all responsibilities, duties, and skills required for this position.

    EEO Statement : EcoShield is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

    Americans with Disabilities Act (ADA) : The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws.

    serp_jobs.job_alerts.create_a_job

    Customer Service Representative • New Berlin, WI, US

    Job_description.internal_linking.related_jobs
    Healthcare Customer Service Representative

    Healthcare Customer Service Representative

    VirtualVocations • Racine, Wisconsin, United States
    serp_jobs.job_card.full_time
    A company is looking for a Healthcare Customer Service Representative - Remote.Key Responsibilities Connect with customers via phone / email / chat / social media to resolve inquiries Calmly de-escala...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Service Representative - Medical Equipment

    Customer Service Representative - Medical Equipment

    TEKsystems • Greenfield, WI, United States
    serp_jobs.job_card.full_time
    We are seeking a friendly, detail-oriented Customer Service Representative to join our team in a fast-paced healthcare environment. This role is ideal for someone who enjoys helping others, thrives ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Remote Customer Service Representative

    Remote Customer Service Representative

    VirtualVocations • Racine, Wisconsin, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    A company is looking for a Call for Release - Customer Service Representative (Midwest) Remote.Key Responsibilities Coordinate the release and pickup of vehicles by communicating with body shops,...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Support Representative

    Customer Support Representative

    VirtualVocations • Racine, Wisconsin, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Support Representative.Key Responsibilities Manage customer inquiries through phone, chat, and email to deliver exceptional support Troubleshoot technical iss...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Customer Service Representative

    Senior Customer Service Representative

    VirtualVocations • Racine, Wisconsin, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Customer Service Representative.Key Responsibilities : Handle an average of 55+ outbound / inbound calls, emails, or chats, addressing customer inquiries and issues...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Seasonal Bilingual Customer Service Representative

    Seasonal Bilingual Customer Service Representative

    VirtualVocations • Racine, Wisconsin, United States
    serp_jobs.job_card.full_time
    A company is looking for a Seasonal Bilingual Customer Service Representative.Key Responsibilities Gather information, research and resolve inquiries, and log applicant interactions efficiently ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Customer Service Representative

    Customer Service Representative

    VirtualVocations • Milwaukee, Wisconsin, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Service Representative to support their Retirement Call Center.Key Responsibilities Manage approximately 30-35 inbound calls daily from retirees regarding thei...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Care Representative

    Customer Care Representative

    VirtualVocations • Milwaukee, Wisconsin, United States
    serp_jobs.job_card.full_time
    A company is looking for a Rep 2, Customer Care.Key Responsibilities Verify and document new patient insurance coverage and coordinate costs for supplies Contact insurance carriers to request pr...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Bilingual Customer Service Representative

    Bilingual Customer Service Representative

    VirtualVocations • Racine, Wisconsin, United States
    serp_jobs.job_card.full_time
    A company is looking for a Bilingual English and Spanish Customer Service Representative.Key Responsibilities Answer 50-70 incoming phone calls daily and determine customer assistance needs Docu...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Seasonal Customer Service Representative

    Seasonal Customer Service Representative

    VirtualVocations • Racine, Wisconsin, United States
    serp_jobs.job_card.full_time
    A company is looking for a Seasonal Customer Service Representative.Key Responsibilities Gather information, research and resolve inquiries, and log applicant calls efficiently Build rapport wit...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Bank Customer Service Representative

    Bank Customer Service Representative

    VirtualVocations • Milwaukee, Wisconsin, United States
    serp_jobs.job_card.full_time
    A company is looking for a Bank Call Center Representative for evening shifts.Key Responsibilities : Respond promptly to customer calls and online inquiries Investigate and resolve account-relate...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Hospital Customer Service Representative

    Hospital Customer Service Representative

    VirtualVocations • Racine, Wisconsin, United States
    serp_jobs.job_card.full_time
    A company is looking for a Hospital Customer Service Representative who will serve as the first point of contact for patients reaching out electronically. Key Responsibilities : Respond to patient ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Patient Service Representative

    Patient Service Representative

    VirtualVocations • Racine, Wisconsin, United States
    serp_jobs.job_card.full_time
    A company is looking for a Patient Service Representative.Key Responsibilities : Manage a high volume of incoming patient calls, screening inquiries and directing them as necessary Initiate reque...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Call Center Representative

    Call Center Representative

    VirtualVocations • Racine, Wisconsin, United States
    serp_jobs.job_card.full_time
    A company is looking for a Full Time Call Center Representative.Key Responsibilities Provide first-level assessment, support, and resolution of issues Answer inbound calls regarding product orde...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Service Representative

    Customer Service Representative

    TEKsystems • Greenfield, WI, United States
    serp_jobs.job_card.full_time
    We are seeking a dedicated and empathetic Customer Service Representative for a role in Greenfield, WI.This role is essential in delivering exceptional support to patients and clients, ensuring a s...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Georgia Healthcare Customer Service Representative

    Georgia Healthcare Customer Service Representative

    VirtualVocations • Racine, Wisconsin, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Service Healthcare Representative in Georgia.Key Responsibilities Assist customers with healthcare inquiries, including insurance plan reviews and appointment ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Customer Service Support Representative

    Customer Service Support Representative

    VirtualVocations • Racine, Wisconsin, United States
    serp_jobs.job_card.full_time
    A company is looking for a Specialty Testing Customer Service Support Representative to work from home.Key Responsibilities : Handle high call volume, averaging ~75 calls per day from patients and...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Property and Casualty Licensed Customer Care Representative

    Property and Casualty Licensed Customer Care Representative

    VirtualVocations • Racine, Wisconsin, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Care Representative with an Advantage P&C License required.Key Responsibilities Assist internal and external customers with moderately complex insurance issues...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Behavioral Health Customer Service Representative

    Behavioral Health Customer Service Representative

    VirtualVocations • Milwaukee, Wisconsin, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Service Representative - Behavioral Health.Key Responsibilities Create emotional connections with members to support their health needs Review member claim hi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Service Representative

    Customer Service Representative

    Staples, Inc. • PLEASANT PRAIRIE, WI, US
    serp_jobs.job_card.full_time
    Quill is a valuable part of the Staples family of brands.Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, s...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted