Mortgage Loan Officer

Job Details

Title : (Mortgage Loan Officer)

Location : Charlotte, NC

Duration : Fulltime Permanent Position

Work schedule : March-November : Monday-Friday 10 : 00 am-7 : 00 pm local time with 1-2 Saturdays per month 7 : 00 am to 3 : 30 pm. Schedule will start / end 1 hour later November-March. Training schedule : Monday-Friday 8 : 00 am-5 : 00 pm local time (approx. 8 weeks) - Subject to change. Training is 100% in-office, no time off. After training can WFH 5 days per month.

Job Description :

This job is responsible for answering inbound calls and initiating outbound calls within a call center to assist new and existing clients with determining the best solution for financing the purchase of a home, refinancing an existing mortgage, or obtaining a new home equity line of credit. Key responsibilities include analyzing the clients financial goals, determining the most optimal lending product solution, submitting the mortgage application, assisting clients with gathering supporting loan documentation, and keeping clients informed throughout the mortgage loan process.

This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and / or maintain SAFE Act registration may result in disciplinary action up to and including termination.

Responsibilities :

• Provides exceptional client care
• Answers inbound calls and make outbound calls to provide new and existing clients with guidance and advice to uncover lending needs and assist them with determining the best solution
• Utilizes multiple technology systems to assist customers and referral partners
• Leverages defined lending processes and policies to meet guidelines and manage risks
• Communicates consistently with clients and business partners through outbound calls, email, and online messaging systems throughout the lending process
• Identifies opportunities through conversations with clients to recommend the bank's products through partner referrals as part of one team that delivers exceptional client care

Required Qualifications :

Desired Qualifications :

Skills :

Minimum Education Requirement : High School Diploma / GED / Secondary School or equivalent

Years of Experience : Over 1 year

Industry Experience : Over 1 year

Education Requirements : High School Diploma / GED / Secondary School or equivalent

What else would you like us to know that we haven't asked? Start Date / Day 1 of Training : 10 / 20 or 11 / 17 Work environment : Contact Center - inbound / outbound calls Must pass Spanish assessment

Is there additional variable compensation? Baseline Incentive (ramp-up) : The CLS may be eligible for a baseline incentive for the first 6 months in the role. For eligible LSs, the incentive for the performance period is the greater of the actual incentive calculation or the baseline incentive for the performance period (quarterly). Paid out approx. 45 days after the end of the quarter. In this position, you are eligible to participate in the Incentive Plan. You will be eligible to earn incentives and other compensation based on production and performance standards set forth in the Incentive Plan. Medical / Dental / Vision / PTO / 401K / Tuition Reimbursement / Career Development