Production Engineering Manager
VirtualVocationsSaint Paul, Minnesota, United Statesjob_description.job_card.variable_hours_ago
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A company is looking for a Production Engineering Manager.
Key Responsibilities
Build and manage a global Production Engineering team spanning multiple regions
Design and operate a follow-the-sun model to ensure 24 / 7 ownership of Tier 3 escalations
Lead trend analysis of escalations and tickets to identify recurring issues and drive systemic improvements
Required Qualifications
7+ years in Production Engineering, Technical Support, or similar in B2B SaaS environments
3+ years in a leadership role, including hiring, coaching, and performance management
Strong understanding of incident management, root cause analysis, and troubleshooting
Proven experience managing globally distributed or shift-based teams
Demonstrable use of data-driven approaches to improving customer support experience
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Manager Production • Saint Paul, Minnesota, United States
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