Field Supervisor

Field Supervisor

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.

Allied Universal is hiring a Field Supervisor. The Field Supervisor supports operations for remotely managed accounts by performing on-site supervision of Security Professionals (SPs) and ensuring site coverage at all times. The Field Supervisor works closely with Operations Managers on a day-to-day basis to supervise remote service delivery.

Responsibilities :

• Visit assigned post locations on a regular basis to monitor performance, address daily operations issues, communicate policy changes or company information, adjust staffing schedules as needed, and make post inspections to ensure professional image and quality standards are being maintained; post inspections also include checking that Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned and organized.
• Conduct on-the-job training, in coordination with site supervision, of new employees assigned to post, or when changes to post orders are made, this may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs.
• Respond to call-offs that occur during their shift, which may include identifying other individuals to fill-in and / or standing post until such replacements arrive and also assist Scheduler with scheduling for call-offs or other changes that occur at the site.
• Identify any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to Operations Manager and / or Corporate Human Resources Director; may also be responsible for writing a report of the situation or assisting with an investigation, as directed.
• May be responsible for administering counseling or disciplinary actions that have been initiated by Branch Manager and / or Corporate HR Director; Field Supervisor may not make or initiate such decisions on his / her own, but may execute such actions at the specific direction of Branch / Corporate Human Resources management.
• Distribute information to posts as directed by Branch or Corporate office, which may include communicating such information to Security Officers at posts and / or obtaining signed acknowledgements or other documents, and returning such documents to Branch or Corporate office.
• Respond to client or site emergencies as they arise, including ensuring appropriate communication to Operations and / or Branch Manager.

Qualifications (Must Have) :

Preferred Qualifications (Nice To Have) :

Benefits :