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Collection Call Center and Letter Campaign Manager

Collection Call Center and Letter Campaign Manager

Peter C. Merani PC Attorneys at LawNew York, NY, USA
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Legal Operations Manager - Toll & Collections

New York, NY | Full-Time | Law Firm

About Us

We are a growing New York law firm with a focus on toll collections and government debt recovery. Our practice is high-volume, technology-driven, and centered on providing efficient litigation and compliance services to our clients. We are seeking a Legal Operations Manager to lead and optimize our collections and litigation workflows, ensuring accuracy, compliance, and efficiency at every stage.

Position Overview

The Legal Operations Manager will oversee the day-to-day operations of our toll and collections division. This leadership role combines legal process management, data-driven reporting, and staff supervision. You will work closely with attorneys, paralegals, and support staff to ensure cases move seamlessly through all phases-from summons and complaint to judgment and enforcement.

Key Responsibilities

  • Manage daily legal operations for toll collection and government debt cases.
  • Oversee case workflows in Simplicity Collect (or similar collection software), ensuring accurate tracking and timely follow-up.
  • Monitor issues such as service of process, returned proposed judgments, defaults, and executions, implementing corrective measures where needed.
  • Use Excel batch services and large data sets to track trends, update case information, and prepare client reports.
  • Supervise paralegals and support staff, ensuring team productivity and quality control.
  • Coordinate with marshals, sheriffs, and courts for enforcement processes.
  • Generate and analyze reports for internal management and clients, identifying operational bottlenecks and recommending improvements.
  • Maintain compliance with court rules, client requirements, and internal firm policies.

Qualifications

Required :

  • 3+ years of experience in legal operations, litigation support, or collections management (law firm or collections agency background preferred).
  • Strong knowledge of litigation processes including service of process, defaults, judgments, discovery, and enforcement.
  • Proficiency with Excel (pivot tables, batch services, data analysis) and case management software.
  • Proven ability to supervise and train staff in a fast-paced legal environment.
  • Excellent organizational, problem-solving, and communication skills.

    • Preferred :

  • Experience with Simplicity Collect, NetDocuments, or other legal tech platforms.
  • Familiarity with government or toll collections specifically.
  • Data reporting and process improvement experience.

    • Why Join Us?

  • Competitive salary commensurate with experience.
  • Opportunity to shape and improve operations within a growing practice area.
  • Collaborative, professional team environment.
  • Direct impact on firm efficiency and client satisfaction.

    • Job Type & Benefits

    Full-Time | On-site (New York, NY)

    Benefits package available (health, PTO, retirement plan options).

    How to Apply

    Submit your resume with a cover letter describing your relevant experience in legal

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    Call Center • New York, NY, USA

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