Manager, Broadcast Operations Job at SiriusXM in New York

Who We Are

SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.

This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM’s vision to life every day.

SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. SiriusXM’s platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts.

How You’ll Make An Impact

As a Manager in the Broadcast Operations and Technology department you will be responsible for managing the daily operational activities of the Broadcast Operations Center (BOC) and the department’s technicians. The Sirius XM BOC is responsible for 24 / 7 / 365 monitoring, quality control and on-air execution of Sirius XM content for over 300 music, talk and news channels.

What You’ll Do

• Manage a team of BOC technicians.
• Provide ongoing feedback regarding employee performance.
• Complete performance reviews for direct reports, inclusive of feedback solicited from departmental Supervisors and maintain individual and departmental performance KPI’s.
• Recommend promotions, employee compensation and collaborate with the Sirius XM People & Culture team to align employee skills with company requirements.
• Manage staff schedules to ensure 24 / 7 / 365 BOC coverage and maintain staff schedule metrics to provide staffing recommendations to leadership.
• Review and approve all timesheets submitted by direct reports.
• Oversee team Standard Operating Procedures (SOP’s) and accompanying technical documentation.
• Collaborate with the Programming and Scheduling departments and other stakeholders to obtain information necessary for successful broadcasts.
• Ensure BOC monitoring of SXM channels for audio presence and program metadata for Music, Talk and News channels.
• Investigate on-air incidents to determine root cause and report to appropriate individuals.
• Develop technical and operational skills and engagement of direct reports with appropriate training programs and education.
• Obtain connections and check provider feeds prior to broadcast.
• Perform special projects and assignments as directed by leadership.
• Communicate on-air status to leadership and appropriate individuals.
• Manage proactively to prevent customer impact to the extent possible.
• Work with leadership to implement workflows and technology that improves department efficiency.
• Work with engineering teams and key stakeholders to document new developments in operational processes, system procedure and team protocol.
• Be on-call to direct resources and activities during business continuity events and exercises.
• Work with technology teams to define, test and operationally implement automation processes.

What You’ll Need

At SiriusXM, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be in the range of $106,400 to $137,500 and will depend on your skills, qualifications, and experience.

Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

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