Clinical Practice Supervisor, Urgent Care

Supervisor For Brookline And Boston Common Urgent Care Centers

Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high-quality, low-cost, innovative community-based ambulatory care. This work stems from Mass General Brigham's unified system strategy to bring healthcare closer to patients while lowering total healthcare costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.

Urgent care, sometimes known as walk-in care, fast care, or express care, is a convenient option for patients who require timely medical care, but the situation is not an emergency. We treat adults and children ages 3 and older and provide care for a wide range of illnesses and injuries, including allergies, asthma, coughs, bronchitis, colds, flu, COVID-19, fever, headache, broken bones, sprains and strains, eye and ear infections, rashes, cuts, sexually transmitted infections, stomach pain, diarrhea, and vomiting. Because patients typically come to us when they aren't feeling their best, it is incredibly important to us that our staff members strive to provide the compassion and emotional support our patients need.

We are seeking a full-time, 40-hour Supervisor to support our Brookline and Boston Common Urgent Care centers! Our centers are located at 1285 Beacon Street, Brookline, MA and 137 Stuart St, Boston, MA. The Supervisor will report to the Senior Operations Manager and will work in close partnership with them to oversee the operations of the practices, and supervise our team of Medical Assistants, Rad Techs, and front desk staff. To manage staffing and / or center based operational issues, this team member will cross cover as needed and must be willing to take on additional responsibilities and provide assistance in all areas needed. On-site presence will be primarily Monday-Friday; however, since Urgent Care is a 7-day-per-week operation that delivers care during the day, evening, weekends, and holidays, additional coverage may be requested as needed.

Job Summary

Coordinates and oversees day to day operation outpatient practices. Supervises clinical support staff, including all applicable human resource processes and practice operational duties.

Essential Functions

• Responsible for recruiting, hiring, evaluating, training and developing support staff.
• Provides day to day supervision and direction to support staff.
• Assigns work and monitors performance.
• Monitors / coordinates managed care / billing function including referral process, insurance verification, registration, cash collection, encounter forms and billing.
• Participates in the assessment and management of operational functions including patient scheduling, wait times, staff coverage, ancillary tests and follow up appointments, phone systems, transcription services and volume issues.
• Oversees purchase orders, petty cash and check requests.
• Maintains and orders office supplies and equipment.

Qualifications

Education High School Diploma or Equivalent required

Associate's Degree Related Field of Study preferred Can this role accept experience in lieu of a degree? No

Experience 0-1 year supervisory experience required

2-3 years' experience working in an academic healthcare environment required Knowledge, Skills and Abilities - Strong understanding of all Office Suite. - Strong communication and organizational skills. - Strong and proven leadership skills. - Ability to work with staff of all levels. - Excellent time management skills. - Generally Accepted Accounting Principles. - Ability to adapt to multiple and rapidly changing priorities and deadlines.

Additional Job Details (if applicable)

When hiring, we take a people-first approach. The ideal candidate is someone who wants longevity in their career and to be part of our team to serve the patients of our community. We look for candidates with a passion for patient care and strong leadership skills to supervise our team members and day to day operations.

Preferable knowledge and skills include prior Urgent Care operations experience.

Remote Type

Onsite

Work Location

1285 Beacon Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

Grade

EEO Statement :

Mass General Brigham Medical Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.