Guest Service Agent - Full Time

Job Title

Omni Austin Hotel Downtown

Job Description

Ensure extraordinary service to guest on Omni Premier Floors during Breakfast and Happy Hours. This position will set-up, serve, and maintain cleanliness of the Omni Club Lounge as well as provide assistance to our Loyalty Ambassadors and Guest Experience Planners as needed.

Responsibilities

• Inquire as to how our guests are enjoying their stay and follow up on any problems that may surface.
• Have full command of hotel services and hours of operations to explain / offer to guests.
• Ensure proper set up and break down of the Premier Lounge keeping it in immaculate condition each shift.
• Put away and rotate all items from storeroom as needed.
• Ensure that all china and silverware are polished after use.
• Be fully acquainted with the different points of interests.
• Assist in arranging reservations as required by our guests.
• Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.
• Ensure that the public area (lounge) is maintained, clean and tidy by partnering with Housekeeping department.
• Interact with other departments to ensure that guest's needs are satisfied.
• Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
• Proactively work to seek out ways in which to improve the hotel experience for our guests.
• Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.
• Update all reservations, amenities, wake up calls, service requests in operating systems such as ALICE, Synergy, and OPMS.
• Call / Email guests inquiring about reservation specials such as anniversaries, birthdays, honeymoon, dynamic packages, romance packages and estimated times for arrivals.
• Aid guests in locating other areas of the hotel (escort them to destination when possible)
• Assist with guest loyalty program as needed
• Respond to any reasonable task as assigned by manager or supervisor

Qualifications

Omni Hotels & Resorts is an equal opportunity employer - vets / disability. The EEO is the Law poster and its supplement are available using the following links : EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.