Guest Service Agent

Guest Service Agent

This position will be responsible for booking, check-in, and check-out, processing all payments according to established hotel requirements, and assisting guests with various tasks related to their visit. The Guest Service Agent provides information about the hotel and the local vicinity in the hotel's continuing effort to deliver outstanding guest service and overall experience. Provides personalized guest service by responding to any guest requests from both in-house and outside callers. The ideal candidate must be able to work a flexible schedule.

Qualifications and Requirements

• High School Diploma or equivalent, plus one year front desk / guest service (customer service) experience and six months experience as a phone and / or switchboard operator
• Opera experience preferred
• Excellent phone & verbal communication skills
• Must have proficient typing skills
• Basic math and simple accounting skills are used frequently
• Must speak fluent English, and other languages preferred
• Reading and writing abilities are used frequently
• Ability to input and access information in the property management system / computers / point of sales system
• Ability to perform job functions with attention to detail, speed, and accuracy
• Endure various physical movements throughout the work areas
• Frequently standing up for extended periods behind the desk and front office areas (could be up to 8 minutes / hours)
• Reach 24 inches / 2feet
• Flexible for both AM / PM shifts, and may be required to work nights, weekends and / or holidays

Duties and Responsibilities

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including :

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.