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Field Service Technician

Field Service Technician

Espresso Services Inc / Intermix BeverageMinneapolis, MN, US
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Job Description

Job Description

ESI was founded as a technical coffee service company in 1989; setting the standard for service quality and customer support in the specialty coffee industry. Our goal is to help our customers serve a high quality and consistently prepared coffee beverage through technical excellence.

We’re looking for a skilled and motivated Field Service Technician to join our expert team, specializing in the installation, maintenance, and repair of cutting-edge coffee and espresso equipment. If you're looking for a rewarding career with excellent benefits and a supportive company culture, we want to hear from you!

Experience is a plus, but what really matters is your drive and curiosity. We want someone who’s passionate about problem-solving and eager to take on new challenges. Our team of service technicians are factory-certified pros with an average of over a decade in the field, you'll be in good company.

Responsibilities

The essential functions include, but are not limited to the following :

  • Travel the region to install, repair, and maintain espresso machines, coffee brewers, grinders, and other specialty coffee equipment
  • Utilize a company issued iPad to track time and materials in the FieldAware app, our field service management software
  • Keep customers in the loop with timely updates on repair status and estimated timeframes
  • Maintain your company-provided service vehicle in a neat, organized, and well-stocked condition
  • Contribute to a tidy and efficient shop environment
  • Participate in a weekly on-call rotation for after-hours service
  • Assist other service technicians with installations and parts delivery

Requirements

Essential Qualifications

  • High school diploma or GED
  • Valid driver's license with the ability to be insured
  • Proven customer service skills with a professional and friendly demeanor
  • Strong oral and written communication skills
  • Excellent troubleshooting and problem solving skills
  • Ability to work independently while also contributing to a team

    • Preferred Qualifications

  • Working knowledge of multimeter use
  • Vo-Tech school degree; or one to two years related experience with electrical and hydraulic systems
  • Familiarity with Google Workspace (Gmail, Chat, Drive, Calendar)
  • Previous experience in the coffee industry

    • Benefits

    Position Benefits

  • Negotiable starting salary range of $44k-$54k, plus productivity bonuses that average an additional $2 per hour for technicians
  • Take home service vehicle with gas card
  • Company issued credit card for business related expenses including tools, our technicians do not spend any money out of pocket.
  • Bring your own device policy with $30 per pay period cell phone reimbursement
  • In house technical support and training provided by our highly experienced technicians
  • Medical, dental and vision insurance
  • Retirement account matching
  • Generous vacation policy & paid holidays
  • Company paid life insurance & long term disability
  • Ongoing career development & training
  • Educational assistance program that reimburses tuition
  • Employee discounts on items from our product division, Intermix Beverage
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    Field Service Technician • Minneapolis, MN, US

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