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Field Service Technician

Field Service Technician

Somic Packaging, Inc.Inver Grove Heights, MN, US
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Job Description

Job Description

The Position :

The safe, proper, and efficient installation, commissioning and / or service of Somic machinery at customer’s facility and in-house, ensuring overall customer satisfaction. Ensures cooperation and information flow between departments such as Sales and Engineering.

Job Duties :

  • Troubleshooting of mechatronics, electrical controls and mechanical
  • Setting and fine tuning of the parameters regarding customer arrangements and blank specifications
  • Understanding mechanical movements, timing and positioning; know how adjustments impact other areas and functions of the machine.
  • Provide detailed documentation, including daily reports and weekly service reports.
  • Complete preventive maintenance, maintenance, and repair work at the customer locations
  • Serve as Project Manager and Tech Support while on-site during installations
  • Competent and consistent communication with customers on-site
  • Administrative tasks, per checklist and documentation
  • Training customer personnel on-site
  • Installation and set-up of SOMIC equipment
  • Ensures customer satisfaction of all services provided
  • Complete equipment performance analysis and recommendations for improvements
  • Safe working habits in all facets of the job.
  • Professional representative of SOMIC with current and potential customers
  • Perform PLC, HMI programming, and logic adjustments in conjunction with Engineering.
  • Required travel 75%-90%

Requirements

  • Completed Technical Degree from 2- or 4-year program in Mechatronics, Industrial Automation Technology, Robotics, Electronics or comparable
  • Automated case packaging experience is a must
  • 3+ years of experience in the installation, commissioning and troubleshooting of complex machines and systems
  • Knowledge of electrical engineering, control technology, pneumatics, and mechanics
  • Functional knowledge of PLCs with ability to troubleshoot and resolve minor issues
  • Safe, structured, and reliable work approach, entrepreneurial mindset
  • Excellent customer service skills
  • Ability to work independently, with a confident manner
  • Professional appearance and strong communication skills
  • Able to work under pressure and be flexible
  • Must be fluent in English
  • Must have a valid class D driver’s license and US Passport required
  • Must be self-motivated with a positive, can-do attitude

    • Benefits

    Pay Range : $38.00 / hr. - $42.00 / hr. + After Hours & Weekend Differentials

    We offer :

  • Flexible working hours
  • Pleasant working atmosphere
  • 16 Days of annual PTO
  • 10 Paid Company Holidays
  • Medical, Dental and Vision
  • Health Spending Plan (with Employer contributions)
  • Employer paid Life / AD&D, Short & Long Term Disability
  • Voluntary Life / AD&D – Employee, Spouse, and Children
  • 401K
  • Safety Glasses Allowance (prescription and non-prescription)
  • Safety Boots Allowance
  • Employee Referral Incentives
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    Field Service Technician • Inver Grove Heights, MN, US

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