Call Center Supervisor

Call Center Supervisor

Join SafeRide Health's Call Center leadership team as a Call Center Supervisor. Your leadership will be instrumental in cultivating a team that excels in supporting the delivery of our non-emergency medical transportation services. In this dynamic role, you will be responsible for all supervisory administrative duties for your team. You will oversee the hiring and training of new team members, develop quality assurance processes, analyze performance data, and performance manage both onsite and remote employees to ensure they are meeting or exceeding our standards of excellence.

Primary Responsibilities :

• Recruit, onboard, mentor, and manage a team of Customer Service Representatives and potential leaders.
• Manage scheduling, job expectations, performance, and administrative requirements.
• Partner with Call Center Training Specialist to implement and reinforce updates to training aids and operational procedures.
• Promote continuous development and team cohesion.
• Foster a positive, growth-oriented work environment.
• Uphold Service Level Agreements (SLAs) and maintain high customer satisfaction.
• Report concerns to operations leadership related to meeting key performance indicators and contractual metrics.
• Implement and supervise quality control and productivity programs.

Other duties as assigned.

Required Qualifications :

Preferred Qualifications :

Job Requirements :

Benefits :

We offer a remote-first work environment, competitive compensation, and comprehensive benefits including :

SafeRide Summary :

SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to intelligently deliver cost-effective, on-demand transportation, enhancing the patient experience in the process. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at www.saferidehealth.com.