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Customer Service Representative

Customer Service Representative

Apex Placement & ConsultingHowe, IN, US
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Job Description

Job Description

Are you looking for a steady opportunity with a great local company that will provide consistent hours and great benefits? Do you have experience in retail or customer service but are looking for a change? Then we have the job for you!

Apex is proud to partner with one of their premier clients in search of Customer Service reps in Howe, Indiana. Our client provides great on-the-job training - we're looking with someone with a great attitude and a desire to learn and we'll provide the rest! Sounds like a great job right? Keep reading to find out more!

What’s in it for you?

  • Contract to hire opportunity based on performance and attendance
  • Day shift opportunity Monday to Friday from 7am-4 : 00pm
  • Competitive pay - $17.00 hourly
  • Benefits upon permanent hire to include :

401(k)

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

    • What your day will look like :

  • Efficiently process customer orders, returns, and exchanges with accuracy.
  • Promptly and professionally respond to customer inquiries via phone, email, and fax.
  • Assist customers with product details, order status, returns, and other service-related inquiries.
  • Resolve customer complaints and issues quickly, ensuring a positive experience.
  • Escalate complex or unresolved matters to the appropriate department or manager.
  • Stay informed on company products, services, and promotions to provide knowledgeable assistance.
  • Offer customers detailed product information and recommendations based on their needs.
  • Collaborate with team members and departments to ensure a smooth customer experience.
  • Participate in team meetings and training to enhance customer service skills.
  • Verify customer information and ensure the accuracy of all transactions.
  • Keep accurate records of customer interactions, transactions, and feedback.
  • Assist with bi-annual inventory checks.

    • What we are looking for :

  • 1+ year of experience in a customer service setting
  • Outstanding verbal and written communication skills.
  • Strong problem-solving and conflict resolution capabilities.
  • Proficient in customer service software and Microsoft Office Suite.
  • Ability to perform well under pressure and meet tight deadlines.

    • At Apex, we actively encourage applications from underrepresented groups. Your unique experiences and perspectives are valuable to us, and we’re excited to see how you might contribute to our team. While we have outlined a set of qualifications for this role, we recognize that experience and skills can come from a variety of backgrounds. If you meet most of these qualifications and are eager to learn and grow with us, we invite you to apply.

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    Customer Service Representative • Howe, IN, US

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