Customer Service Sales Lead

Customer Service Sales Lead

Are you a natural relationship builder who loves both pets and people? Do you thrive on client engagement, sales, and turning leads into loyal clients? We're hiring a Customer Service Sales Lead to own the client journeyfrom first inquiry to loyal client!

This specialized role focuses on lead outreach, lead conversion, sales, detailed communication tracking, and client education to ensure pet parents feel informed, cared for, and are excited to choose our resort. This role requires strong internal and external communication skills. This is a hybrid role as part of the host team with dedicated hours each day to execute the sales lead role. As the Sales Lead for your resort, you will champion both sales and customer service as you drive both new client acquisition and client loyalty.

What We're Looking For :

The ideal candidate is highly organized, motivated by goals, and love helping pet parents find the right service fit for their furry family members.

Qualifications :

• Passion for client care and personalized sales
• Experience in outbound communication and sales conversion
• Confident communicator via phone, SMS, and email
• Excellent time and task management.
• Highly organized, detailed and efficient team with all internal and external communication
• Sales driven mindset. Goal-oriented with a strong sense of accountability
• Ability to work independently and with a team
• Basic computer skills with the ability to learn software easily.
• Passion for pets and comfort around dogs and cats
• Driven to elevate the client experience through excellent customer service
• Punctual and reliable with flexible availability (weekends / holidays)
• Tech-savvy enough to learn new software and systems
• Experience in hospitality, pet care, or retail is a plus

Responsibilities :

Equal Employment Opportunity

It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.

Work Schedule

Supplemental Pay

Benefits