System Administrator Level 2

Job Duties

• Analyze user requirements to derive software design and performance requirements
• Provide support for implementation, troubleshooting and maintenance of IT systems
• Provide Tier I (Help Desk) problem identification, diagnosis and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operation, monitoring and problem resolution for all of the client / server / storage / network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization and perform system capacity analysis and planning
• Provide in-depth experience in trouble-shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Configure and manage UNIX and Windows operating systems and installs / loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
• Support the design of systems, mission architecture and associated hardware
• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
• Analyze and resolve complex problems associated with server hardware applications and software integration

Required Skills

Compensation Range

$89,102.56 - $164,378.56

IntelliGenesis is committed to providing equal opportunity to all employees and applicants for employment. The Company is an Equal Opportunity Employer (EOE), and as such, does not tolerate discrimination, retaliation, or harassment of its employees or applicants based upon race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or any other protected characteristic under local, state, or federal law in any employment practice.

IntelliGenesis is committed to the fair and equal employment of individuals with disabilities. It is the Company's policy to reasonably accommodate qualified individuals with disabilities unless the accommodation would impose an undue hardship on the organization. In accordance with the Americans with Disabilities Act (ADA) as amended, reasonable accommodations will be provided to qualified individuals with disabilities, when such accommodations are necessary, to enable them to perform the essential functions of their jobs or to enjoy the equal benefits and privileges of employment.

J-18808-Ljbffr