Customer Support Representative

Description

About Justrite Safety Group

At Justrite Safety Group, we're more than just a collection of industrial safety companies; we're a dynamic organization dedicated to protecting people, property, and the planet. Our ever-growing portfolio of companies collaborates to deliver advanced industrial safety solutions that set the standard for excellence.

As our business continues to grow, we continue to look for top talent to join our team as we lead the charge in revolutionizing industrial safety, ensuring that every worker returns home safe, every workplace remains secure, and our environment thrives for generations to come. With Justrite Safety Group, safety isn't just a priority-it's our passion.

Our Chemical & Environmental Safety division is a market leader, providing a wide range of essential products that ensure chemical and environmental compliance across numerous industries. We manufacture equipment designed for the secure storage, handling, and disposal of hazardous materials, including chemical safety cabinets, spill containment systems, and safety cans. Our comprehensive product portfolio also includes safety showers, eyewashes, and chemical labeling items, all aimed at protecting workers and assets. This holistic approach to hazardous materials management helps reduce the risk of accidents and environmental harm.

The Contribution You'll bring to this Role :

The purpose of this position is to serve as the key contact for both external and internal customers regarding all Chemical Safety JSG product lines via telephone or online replies. This position supports the customer fulfillment process by performing all aspects of customer order management The ability to review and recommend improvements and enhancements within Customer Service and JMC systems and processes is key to ensure the best customer experience.

In this role, you will report directly to the Customer Service Manager, setting the stage for your career to soar! This role is your gateway to opportunities for advancement, with the potential to grow within the organization in 3-5 years as you make meaningful contributions to our organizational goals.

About the Team :

As a member of our Customer Service team, you'll join a dedicated team committed to delivering exceptional service and support in the safety industry. Your role will involve guiding customer service operations to ensure high standards of responsiveness and problem resolution, while fostering a proactive approach to customer satisfaction. You'll have the opportunity to drive improvements, implement innovative solutions, and collaborate with top professionals across the company. This position allows you to make a significant impact on our customer relationships and uphold Justrite's reputation as a leader in safety and protection.

What You'll Do at Justrite :

• Process external and internal orders to ensure accurate and timely deliveries with the focus on departmental standards for quality, efficiency and productivity. This includes all ordering methods
• Research, analyze and provide solutions to customer service issues daily, such as product availability, invoice, and proof of delivery, distribution, pricing and logistics issues.
• Pro-actively maintain open communications with Sales, Marketing, Credit, Shipping / Traffic and Planning to resolve and identify process / customer issues / opportunities.
• Issue return authorization and billing adjustment requests for billing reconciliation.
• Manage specific customer requirements with key customers.
• Demonstrate strong customer service product knowledge, willingness to help customers and dive into assisting others as needed
• Keep current on product information / knowledge, marketing and system capabilities.
• Investigate, review and recommend improvements within JMC customer touching areas.
• Develop, distribute and monitor customer surveys to assist with information mining.
• Prepare reports, identify trends and communicate to management as requested
• Diligently follows safe work practices for yourself and team members at all times.

Your Skills and Expertise :

To ensure your success from day one in this role, Justrite requires the following qualifications at a minimum :

Additional qualifications that could help you succeed even further in this role include :

Compensation :

The position offers a competitive hourly wage ranging from $21-$23.

Actual base salaries will vary and may be above or below the recommended pay range based on factors such as but not limited to location, relevant experience and performance. Additionally, this role is eligible for an annual incentive plan to enhance their overall total compensation package when Justrite Safety Group and their business units achieve annual business and financial targets.

Benefits :

Our benefits package at Justrite Safety Group is designed to be the best in the industry, offering everything you need to support your career and personal well-being. You'll receive a competitive salary paired with an extensive benefits package that includes comprehensive medical, dental, and vision coverage. We understand the importance of work-life balance, so we offer flexible hours and remote work options, giving you the freedom to manage your time effectively. These options vary depending on the specific roles and business needs.

Your financial future is secure with our 401K plan, complete with a company match, and you're protected with company-paid short and long-term disability insurance. To ensure you're at your best, we also offer generous paid time off, personal days, and a robust employee wellness program that supports your overall health and happiness. At Justrite, our benefits package is designed to help you thrive both in and out of the workplace.

Why Choose Justrite Safety Group?

As a leading name in the safety industry, Justrite provides a platform where you can collaborate with some of the best professionals in the field, learning from experts and contributing to cutting-edge solutions. The company's commitment to excellence and innovation ensures that you'll be part of a team that is making a real impact. With a strong focus on career advancement, Justrite empowers its employees to thrive both personally and professionally, making it an ideal workplace for those looking to grow their careers in a meaningful and rewarding environment.

Join us and be part of a team dedicated to product excellence and making a positive impact in our company, and in our community!

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.