Field Service Engineer - Traveling (4354)

Overview

Nautilus Hyosung America, Inc. (HYOSUNG) is a world leader in ATM self-service technologies. We have built a reputation for innovation by continually researching, developing and delivering quality ATM products – flexible products that adapt to our changing world and our customers' changing needs.

Job Summary

The Traveling Field Service Engineer will be responsible for the service and maintenance of Automated Teller Machines (ATMs) located in several service areas within the Hyosung line of business. The Traveling Field Service Engineer will provide on-site support for ATMs including but not limited to repair, maintenance and replacement services. When not traveling, it will be possible that the Field Service Engineer will participate in the training of other new NHA Field Service Engineers and assist with the staging and integration of ATMs.

Essential Functions

• Installation, repair, software loading and maintenance of ATM s or other products in a defined geographically territory.
• Train bank staff or vendors on required maintenance tasks of equipment.
• Work with internal and external support departments required to provide maintenance support to the end user.
• Maintain all Service Level Agreement as defined per customer contract.
• Work on products and services of medium to high complexity.
• Perform preventive maintenance functions of an ATM including diagnostics, testing and cleaning.
• Manage spare parts and follow all inventory processes.
• Complete administrative reports within time line allotted.
• Complete tasks as assigned by supervisor or applicable NHA staff members.
• Flexible work schedule with on-call duty.
• Work independently with minimal supervision.
• As a representative of NHA, provide an extraordinary customer service experience to our customers meeting their service obligation and demands.
• Maintain company property in good working conditions.
• Maintain a valid driver's license.
• Responsible with company credit card usage and expense reporting.
• Travel of 50%-90% required.
• Must follow all security procedures and policies.
• Other duties as assigned.

Education and Experience

Physical Demands

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

Work Environment

Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

Nautilus Hyosung America, Inc. recognizes and values the diversity of its employees, customers and business partners.

Equal Opportunity Employer ~ Minorities / Females / Disabled / Veteran

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