Customer Service Representative

Job Description

Job Description

We are looking for a dedicated Customer Service Representative to join our team in Weymouth, Massachusetts. In this long-term contract position, you'll be assisting in answering the phone, transferring calls, answering questions about customer accounts – answering questions on billing questions, and doing data entry of customer information. HVAC experience is preferred by not required.

Location : Weymouth MA Onsite

Pay : $22 / hour

Hours and schedule :

Monday- Friday 10 AM - 6 PM or 9 AM - 5 PM

Duration : Long term contract

Start : ASAP

Responsibilities :

• Respond to inbound customer inquiries promptly and professionally.
• Handle both incoming and outgoing calls to address customer needs effectively.
• Manage email correspondence and provide timely responses to customer concerns.
• Utilize Microsoft Excel and Microsoft Word for documentation and reporting tasks.
• Maintain accurate records and update databases with relevant customer information.
• Resolve customer issues with a focus on providing satisfactory solutions.
• Collaborate with team members to ensure seamless operations and excellent service delivery.
• Adhere to company policies and procedures while maintaining a high standard of professionalism.

Responsibilities :