Account Representative I

Job Description

Job Description

Join Our Mission to Elevate Ambulatory Health Care

At AAAHC, we are more than just a team; we are at the forefront of improving health care quality through accreditation. Our employees are the heartbeat of our mission-based culture, dedicated to applying their diverse skill sets—technical, research, clinical, analytical, and data-driven—to improve health care quality through accreditation. As we celebrate over four decades of excellence, we invite you to become part of our story. Here, your work is not just a job; it’s a journey filled with opportunities to learn, grow, and contribute to a higher purpose. Embrace the chance to be part of a community that values quality every day and strives for excellence in ambulatory health care.

What do we offer?

We prioritize our employees’ wellbeing by providing a comprehensive benefits package that includes :

• Compensation : Receive annual merit increase consideration and an annual discretionary bonus
• Work-Life Balance : Enjoy generous paid holidays, increasing paid time off with tenure, and potential hybrid schedule eligibility
• Health & Wellness : Take advantage of our medical, dental, and vision plans including company contributions to HSA as well as our wellness reimbursement benefit
• Retirement Plan : Invest in your future with our robust 401(k) plan that includes a company contribution and match
• Professional Development : Advance your career with ongoing training and educational opportunities along with a tuition reimbursement program
• Life & Disability Insurance : Experience peace of mind with company-paid short / long-term disability, life, & AD&D insurance
• Employee Assistance Program : Access support services for personal needs

Position Description

Reporting to the Manager, Accreditation Operations, the Account Representative is responsible for daily operations and client management to ensure timely service delivery from application review to accreditation / certification decision. This role involves client engagement throughout the 1095 cycle, ensuring continuous compliance with AAAHC Standards, policies, and procedures, and delivery of quality, timely customer service to clients, surveyors, and governance members. Success in this position requires a proactive attitude toward acquiring new skills, tools and technical abilities whether through training programs, self-study, or asking questions and integrating learnings into daily tasks to effectively perform and contribute. Strong multitasking ability, attention to detail and effective time management are essential

Review incoming client applications for completeness to ensure accurate scoping, Standards curation, and surveyor assignment, and follow up with clients to clarify input and request additional application information as necessary; includes facilitating 1095 Engage Change Notifications for renewal clients

Minimum Qualifications and Job-specific Competencies Required

Preferred Qualifications

Working Conditions & Travel Expectations

Physical Requirements

Salary varies based on experience, location, and qualifications