Director of Regional Fulfillment Center Operations

Job Summary

We are seeking an experienced and results-driven Director of Regional Fulfillment Center (RFC) Operations to lead the performance, process improvement, automation, and execution of DreamLine’s and Vintage’s warehousing, order fulfillment, and distribution operations across our flagship Warminster and Wilkes-Barre facilities.

The Director of RFC Operations is responsible for ensuring world-class service delivery across warehouse operations, order processing, and logistics—driving excellence in speed, accuracy, and customer experience. This role will build scalable processes, strengthen operational systems, and lead a high-performing team that positions DreamLine and Vintage for continued growth within American Bath Group’s (ABG) one-stop-shop platform.

Key Responsibilities

Operations & Distribution Management

• Lead all aspects of RFC operations, including order fulfillment, shipping, warehousing, and reverse logistics.
• Develop and implement operational strategies that improve service levels, accuracy, and throughput while controlling cost.
• Monitor and improve RFC KPIs (on-time delivery, inventory turns, order accuracy, warranty cycle time, etc.). Create KPI Dashboard and Scorecard
• Oversee facility layout, workflow optimization, and equipment investments to increase efficiency and safety.
• Ensure flawless execution in a high-volume, time-sensitive environment supporting both B2C and B2B channels.
• Ensure 100% compliance with retail customers to avoid unnecessary fines. Understand customer regulation and expectation. Provide monthly compliance scorecard to leadership.
• Support Dreamline expansion into retail instore and wholesale channels, understanding and executing on the unique needs of each channel.

Workforce Leadership

Customer Experience & Quality

Health, Safety & Compliance

Technology & Continuous Improvement

Financial & Strategic Management

Core Competencies

Qualifications

Demonstrated Alignment with ABG’s Essential 6 :

Time Allocation :  90% onsite, 10% travel – 80 / 20 due to the two warehouse locations Workforce Size :  ~200

Company Overview

American Bath Group (ABG) is a manufacturing, e-commerce, assembly, and distribution leader specializing in bathware products. With seventeen divisions across 37 facilities in North America, ABG’s 5,000-member workforce produces high-quality, long-lasting products that improve the lives of customers every day.

ABG’s portfolio includes some of the industry’s most recognized brands—Bootz, DreamLine, Vintage, and Mr. Steam—offering showers, bathtubs, bases, doors, wall panels, vanities, whirlpools, and more. ABG products are sold through commercial, wholesale, e-commerce, and retail channels to a diverse customer base of builders, plumbers, contractors, and end-users.

ABG is an equal opportunity employer committed to providing an inclusive, respectful, and diverse workplace where every employee is valued and empowered to contribute to our success.

Job Type : Full-time