Onboarding Manager

Overview

Ready to take your career to the next level? Skai is looking for the best and brightest to join our rapidly growing team. We are proud of our industry-leading digital marketing software and the people behind it. You will be a Technical Onboarding Manager who helps clients navigate our omni-channel marketing platform, ensuring they get started and unlock the full potential of our technology.

Please make an application promptly if you are a good match for this role due to high levels of interest.

Are you an exceptional problem-solver who thrives on helping people succeed? Do you have the perfect blend of technical expertise and a passion for project management? If so, we want you to join our team as a Technical Onboarding Manager at Skai.

This role is about becoming a trusted partner and guide for our clients—owning the technical onboarding journey from requirements analysis to project management and successful implementation.

Responsibilities

• Be the Expert : Dive deep into the Skai platform, becoming a master of all products and integrations. Serve as the go-to technical lead for a portfolio of clients.
• Lead the Way : Own the entire technical onboarding journey, from analyzing requirements to meticulous project management and successful implementation. Anticipate challenges and proactively guide clients through every step.
• Build Partnerships : Collaborate with Sales and Client Success teams to manage expectations, solve complex challenges, and ensure projects are delivered on time with exceptional results.
• Drive Excellence : Craft detailed project plans, perform rigorous QA and documentation, and seek continuous improvements and automation opportunities.
• Collaborate for Success : Partner with other Onboarding Managers, Technical Account Managers, and internal teams to share insights and contribute to collective growth.

What You’ll Get

What You’ll Need

We are hybrid for the long term—with a great home / office work mix (three days in office per week), a passionate and diverse team, and a vibrant company culture.

The annual salary range for this position is $80,000-90,000. The actual salary will vary depending on experience, skills, and internal equity and market data. This position is eligible for additional quarterly bonus compensation through an incentive plan; full details will be provided during recruitment.

Equal Opportunity Employer

Skai, Inc. is an Equal Opportunity Employer. We believe in a diverse, equitable, and inclusive workplace. Our full DE&I commitment and global framework are described on our website and align with our core values. We encourage applications from women, people of color, bilingual / bicultural individuals, and members of LGBTQ+ communities. Applicants shall not be discriminated against based on race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or any other protected status. We also comply with the San Francisco Fair Chance Ordinance.

Applicants with Disabilities

Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of any special needs at the time of application.

Skai is an E-Verify employer

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