Printing Customer Service Representative

Copy Doctor is seeking a friendly, committed and self-motivated individual to join our team. The Customer Service Representative main responsibility is to be the first point of contact with our customers. Whether they are placing / picking up an order, or need assistance with the self-serve printers and computers, the CSR is there to provide a great customer experience.

Duties

Greet and attend customers as soon as they walk into Copy Doctor

Respond to customers inquiries in a timely, courteous and professional manner.

Address customer complaints and seek the input of Manager when the matters cannot be resolved

Assist customers in the self-service area

Check out customers at the cash register

Fill job order sheet per Copy Doctor procedure

Develop estimates and quotations using the Point of Sale System.

Call customers to gather input to quote a print job, as well as to notify customers when jobs are ready

File completed jobs

Create shipping labels

Print basic orders

Finish jobs by cutting, binding, punching, laminating and folding.

Performs store closing activities such as organizing and cleaning

Qualifications

Friendly, energetic and positive attitude are essential!

Well organized and detail oriented

Professional, personable phone etiquette

Proficient in Microsoft Office (Outlook, Word, Excel)

Excellent verbal and written communication skills

Able to lift 50 pounds or more

Ability to stand for long periods of time

Minimum High School or GED

Job Type :

Part Time

Schedule

Monday-Friday

20-25 Hours per week