Field Service Engineer (DUV 2L Generalist)

Tech Support Engineer

Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.

Do you want to make a real-world impact by supporting the technologies that shape tomorrow? As a Tech Support Engineer at ASML, you will join a global leader in semiconductor equipment, helping to advance the boundaries of technology. ASML's mission is to unlock the potential of people and society by pushing the limits of what is possible. As a Tech Support Engineer, you play a key role in ensuring that our cutting-edge systems perform at their best, strengthening the backbone of innovation worldwide.

Role and Responsibilities

As a Tech Support Engineer, you will be at the forefront of resolving technical challenges and delivering excellent customer support. You will work in partnership with teams and customers to ensure optimal system performance and reliable solutions.

Diagnose and resolve technical issues for ASML equipment, ensuring continuous operation for customers.

Provide timely, clear, and empathetic support to customers and colleagues across diverse backgrounds.

Collaborate with cross-functional teams to identify root causes and implement effective solutions.

Document and communicate solutions to enable knowledge sharing and prevent future issues.

Maintain high standards of safety and compliance in all support activities.

Contribute to process improvements that enhance customer satisfaction and system performance.

Participate in training and development to stay updated with the latest technologies and best practices.

Education and Experience

Bachelor's degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, Physics, or a related technical field.

At least 2 years of experience in ASML EUV / DUV Scanner Lithography.

Must know ASML field operations technology.

Experience with troubleshooting complex systems and working in a customer-facing environment.

Proficiency in using diagnostic tools and common operating systems (such as Windows and Linux).

Familiarity with software and hardware integration in high-tech environments.

Skills

In this role, you will use a broad set of skills to deliver exceptional support and help drive ASML's mission. The following skills are essential for your success as a Tech Support Engineer :

Communicate clearly and respectfully with colleagues and customers from diverse backgrounds.

Demonstrate resilience and resourcefulness when addressing complex technical problems.

Prioritize tasks efficiently while maintaining attention to detail.

Adapt quickly to changing circumstances and learn new technologies.

Apply analytical thinking to identify solutions and make sound decisions.

Work collaboratively within multi-disciplinary teams.

Show initiative in identifying and implementing process improvements.

Maintain composure under pressure and manage time effectively.

Demonstrate a commitment to safety and ethical standards.

Embrace continuous learning and self-development.

Other Information

This position will be part of the Intel Chandler "One Team" initiative. The position will cross-train skillsets for both EUV / DUV tools.

The holder of this position reports to the Tech Support Manager and provides indirect and direct support to customers, and direct escalation and technical support to operations.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and / or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to USHR_Accommodation@asml.com to initiate the company's reasonable accommodation process.

Please note : This email address is solely intended to provide a method for applicants to initiate ASML's process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.