Front Desk Staff / Patient Services Representative

Front Desk Staff / Patient Services Representative

The Patient Services Representative plays a vital role in delivering high-quality customer service and supporting the overall clinic operations. This position requires strong teamwork, communication, and organizational skills. The Patient Services Representative must be able to share credit with coworkers, promote a friendly and collaborative working environment, and support group decisions. Excellent communication skills are essential for interacting effectively with patients, staff, and other departments. Employees in this role are expected to ensure a high level of service delivery by prioritizing customer satisfaction, resolving service issues, and adapting to the changing needs of the clinic on a day-to-day basis.

The hourly compensation ranges from $21.63-$23.99.

The intent is that on any given day staff will be engaged in some or most of these tasks, but that the task mix may vary from day to day depending on patient flow.

• Welcomes, guides and directs visitors and other customers.
• Checks in patients in an accurate, efficient, and timely manner, and in a professional manner.
• Captures or completes the registration process in an accurate, efficient, and timely manner.
• Identifies and accurately collects co-pays or appropriate fees / payments.
• Collection of documentation of informed consent to services, and rights and responsibilities of the patient and the organization.
• Privacy of health information, managing the release of protected health information as requested.
• Provide patients with appropriate forms, questionnaires, etc.
• Directs patients to the appropriate care area.
• Cleans and maintains a neat and orderly clinic lobby / patient areas and work areas.
• Resolves non-clinical patient issues, provides backup and coverage as needed.
• Prioritizes between these functions on an ongoing basis to maximize efficiencies of clinic schedules and reduce patient waiting times.
• Communicate to patients : Information about the organization's services, such as : access to Urgent Care, Gopher Quick Clinic, Primary Care, Womens Health, Physical Therapy, Nutrition, Travel Clinic and other areas of clinical services.
• Arranges any accommodation or interpreter services needed for the patient visit.
• Answers telephone, responds appropriately to the caller and redirect calls as needed.
• Takes and relays messages requiring follow-up to appropriate individuals.
• Maintains knowledge of appointment scheduling practices, policies and procedures.
• Schedules appointments or procedures in clinic in an accurate and timely manner.
• Front desk resource / liaison for patients, providers, staff.
• Information about the organization's consumer feedback, complaint procedures, and assisting them to access these processes as needed.
• Maintain confidentiality of patient health data.
• Complete mandated requirements such as HIPAA training, OSHA and MERTKA reviews.
• Promote a safe, equitable, and respectful environment in which concerns can be addressed effectively.

Physical Demands : Continuous sitting or standing with sit and stand workstation. Occasional walking. Occasional standing. Frequent repetitive of grasping, twisting / turning to perform various front desk duties such as entering data into the computer system, grabbing patient labels, standing to talk to patient or walking to assist patients and / or staff. Frequent speaking, listen and hearing interaction with patients who may be sick, staff, and the general public.

Qualifications Required Qualifications :

Preferred Qualifications :

About the Department

Boynton Health, a nationally recognized leader in college health, is transforming health and academic success for students. Our mission is to create a healthy community by working with students, faculty and staff to achieve physical, emotional and social well-being. Boynton provides comprehensive health care to students, faculty and staff. Boynton conducts significant outreach efforts including student-led health promotion in the areas of sexual health, nutrition and stress management. It conducts a comprehensive survey of college students to give postsecondary institutions a look at the health of their students. And it conducts community-based public health initiatives to support the health of everyone on campus.

Pay and Benefits

Pay Range : $21.63-$23.99 hourly; depending on education / qualifications / experience

Time Appointment : 100%

Appointment Days and Hours of Work : Monday - Friday 7 : 45am - 4 : 30pm

Onsite Position Type : Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes :

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression.

To learn more about diversity at the U : http : / / diversity.umn.edu