Adult Case Manager

OVERVIEW : The Adult Case Manager provides targeted case management and community psychiatric support treatment for consumers. The Adult Case Manager is responsible for the assessment and collaborative development of consumer goals as outlined by Evidence Based Practices. In addition, the Adult Case Manager is responsible for the coordination of services and assistance needed to meet identified goals, with the overall objective of rehabilitating the consumer in the community at their highest level of functioning.

ESSENTIAL POSITION RESPONSIBILITIES :

Provides services in order to maintain required productivity / billing standard.

Meets deadlines and ensures accuracy of various reports / paperwork, mileage sheets, and timesheets.

Maintains accurate and timely documentation of service provision. Completes progress notes in a manner that individualizes each note, reflecting appropriate interventions and progress towards goals.

Submits required progress notes / billing information in a timely manner as per agency, MCO / Medicaid, and COMCARE guidelines and contracts. This includes providing s ervice within established MCO caps for service types. Completion of OTRs is expected with any service overages due to consumer need.

Assists consumers in setting recovery goals in utilizing the strengths assessment process and update quarterly.

Completes treatment plan using goals identified from strength assessment and update quarterly.

Employs recovery strategies in working with consumer using the recovery goal worksheet & other evidence based practice tools.

Assists consumers to set and achieve educational / employment goals and independent living.

Ensures consumers are able to meet ADL’s.

Ensures 30% of caseload is referred to Supported Employment.

Meets with consumers to assist and provide interventions necessary to meet identified goals and work toward recovery and reintegration.

Monitors status of consumers and provides level of personal and other supports consistent with consumer status. Notifies physician and Director & / or Coordinator of case management of change in consumer status.

Coordinates other services required to meet identified goals based on the needs of the consumers and congruent with the consumer’s level of functioning.

Monitors progress of other services on an ongoing basis to evaluate effectiveness of service and providing revision as necessary with documentation on progress notes.

Assists consumers to access / maintain all available entitlements including SSI, SSDI, food stamps, medical cards and others.

Assists consumers with crisis situations, accessing crisis supports and / or in developing a crisis plan.

Attends and participates in individual, group and field supervision as established by EBP’s and Program Coordinator / Director.

Adheres to all Evidence Based Practice guidelines for Strengths Base Case Management.

Works in collaboration with ACM Care Managers for comprehensive care and quality outcomes.

OTHER POSITION REQUIREMENTS :

Maintains acceptable overall attendance record, to include department staff meetings, agency meetings, and trainings as required. Ensures appropriate notification to supervisor for absences, and ensures that work is covered. Flexible in work schedule when needed.

Exhibits appropriate level of technical knowledge for the position.

Produces quantity of work necessary to meet job requirements.

Works well with a team, keeps others informed of information needed. Treats others with respect, maintaining a spirit of cooperation & collaboration.

Maintains effective and professional verbal and written interactions with peers, customers, supervisors and other staff. Uses diplomacy and tact in dealing with difficult situations or people. Demonstrates effective listening skills. Is receptive to constructive feedback.

Demonstrates the ability and willingness to handle new assignments, changes in procedures and business requirements. Identifies what needs to be done and takes appropriate action.

Completes assigned work, meets deadlines without reminders / follow-up from supervisor or others.

Performs work conscientiously with a high degree of accuracy.

POSITION REQUIREMENTS :

Applicants must possess a Bachelor’s degree or be equivalently qualified by work experience or a combination of work experience in the human services field and education, with one year of experience substituting for one year of education.

Intermediate to Advanced computer literacy required.

Preferred areas include knowledge of community resources, housing alternatives and vocational services; experience working in the community with individuals who have serious and persistent mental illness; ability to write and communicate verbally in a clear and concise fashion; and the ability to develop and maintain rapport with consumers, constituents and staff.

Valid Kansas drivers license and access to personal and working vehicle required.

EEO Race, Color, National Origin, Religion, Sex, Sexual Orientation, Gender Identity, Veteran, Disabled.