General Manager

Description :

Come join our team and open the door to an amazing career at Dans Overhead Doors & More! We have an immediate need for a General Manager at our North Liberty, IA location.

Dans Overhead Doors & More is one of Iowas leading garage door companies. We believe in not only being a business of integrity, but a part of our community. With our commitment to quality, professionalism, and customer satisfaction, we have built a solid reputation as a trusted provider of garage door installation, maintenance, and repair services for over 40 years. Our team of experts is known for their attention to detail and commitment to delivering the best solutions for our customers' needs.

Summary & Duties

The General Manager will be responsible for all aspects of operations to ensure efficient and effective service delivery. This role requires a combination of technical expertise in garage door systems, leadership skills, and business acumen to drive growth and profitability. Key areas of focus will include the following :

• Team Management - supervise and lead a team of technicians and administrative staff; assign tasks, schedule work shifts, and ensure adequate staffing levels; provide training, coaching, and mentorship to team members to enhance their skills & performance; conduct performance evaluations and address any disciplinary issues as necessary.
• Service Operations - coordinate service calls & dispatch technicians to customer locations; ensure timely & quality completion of service / repair jobs; monitor inventory levels of parts & supplies to maintain adequate stock levels; implement & enforce safety protocols to ensure a safe working environment for employees and customers.
• Customer Relations - build & maintain strong relationships with customers to understand their needs and expectations; address customer inquiries, concerns, & complaints promptly and professionally; seek feedback from customers to continuously improve service quality and customer satisfaction.
• Wholesale Management monitor customer trends and competitor activity to identify new wholesale opportunities; assist with quoting, site checks, and commercial project bids; collaborate with the marketing team on campaigns, promotions, and branded materials for both retail and wholesale; build long-term relationships with both retail customers and wholesale dealer accounts; provide excellent service & support to local contractors, builders, and resellers.
• Sales & Marketing - develop & implement strategies to attract new customers and retain existing ones; collaborate with the marketing team to create promotional materials & campaigns; identify opportunities for upselling additional products or services to customers; quoting, selling, site checking and other essential sales responsibilities.
• Financial Management - prepare & manage the budget for the service location; monitor financial performance against targets & implement corrective actions as needed; identify cost-saving opportunities & optimize operational efficiency to maximize profitability.
• Quality Assurance - establish & enforce quality standards for service delivery; conduct regular inspections & audits to ensure compliance with company policies and industry regulations; implement continuous improvement initiatives to enhance service quality and efficiency.

Qualifications

Skills

Work Conditions

Benefits

We are proud to offer a robust benefits package to our team members including :

Core Values

At Dans Overhead Doors & More, we base our actions on the following core values and request the same from all team members :

We are an (EOE) Equal Opportunity Employer.

Requirements :

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