Assistant Service Manager - Sewell KIA

Job Description

Job Description

Sewell Kia is seeking an Assistant Service Manager to deliver an exceptional guest experience and uphold the Sewell standard of hospitality. As the primary connection between our guests and technicians, youll ensure clear communication, accurate repair orders, and timely service completion creating confidence and trust at every step.

At Sewell, we believe in a give-and-get philosophy : we provide the tools, training, and support you deliver extraordinary service, accountability, and results.

Benefits

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Tuition Reimbursement

Career Growth Opportunities

Retirement Plan

Responsibilities

What Youll Give

Own the guest experience from check-in to vehicle delivery

The ability to truly know your guests creating wow moments that surprise and delight them

Accurately document repair needs, create service estimates, and manage approvals

Communicate clearly and consistently with guests about status, timelines, and costs

Resolve guest concerns with urgency and professionalism, protecting the Sewell brand

Requirements

What Youll Get

A culture built on trust, growth, and servant leadership

Comprehensive training and development to advance your career

Competitive pay with performance-based bonuses

Full benefits and opportunities for advancement

Qualifications

you get excited about serving other people in solving their problems

Prior experience in automotive service OR customer service is preferred, but not required

Strong communication, organization, and problem-solving skills

Ability to work in a very fast-paced environment

Valid drivers license and ability to work flexible hours