Service Support Specialist

Description

Position Summary

The Service Support Specialist position is responsible for managing administrative tasks and projects to support the Customer Service Organization. The position provides support for the following organizations- Field Service, Field Application Specialist, Technical Support Center, Commercial Excellence, and Customer Operations. The Service Support Specialist is essential to meet customer demand, improving the customer experience, and ensuring financial and regulatory compliance for the Customer Service Organization.

Primary Duties

• Provides administrative support for Installations, Preventative Maintenance, Invoicing, Field Actions and Returns.
• Performs customer calls to support Regulatory Compliance, Order Management, and Revenue.
• Monitors and completes tasks assigned utilizing Salesforce and SAP.
• Executes assigned projects, with guidance from technical experts (depending on level of experience), using business standards, practices, procedures, and project requirements.
• Manages generation of administrative reports, leads projects, and develops documentation to support department objectives.

Education & Training

Experience

Knowledge, Skills & Abilities

Working Conditions and Physical Requirements

Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMerieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site or contact us at [emailprotected].

BioMerieux Inc. and its affiliates are Equal Opportunity / Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant's identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMerieux's or its affiliates' application process by contacting us via telephone at , by email at [emailprotected], or by dialing 711 for access to Telecommunications Relay Services (TRS).