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Intake Coordinator (New York)

Intake Coordinator (New York)

Alpaca HealthNew York, NY, US
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At Alpaca Health , we help families access high-quality autism care from local providers instead of the big box conglomerates dominating the field. In this role, you'll be the first friendly voice they meet.

Were looking for an Intake Coordinator who loves connecting with people, thrives in a fast-paced environment, and brings empathy to every interaction. Youll be the first point of contact for families seeking services, helping guide them through the intake process with care and clarity.

Our office is bright, sun-dripped, and always stocked with snacks, but what really makes it shine is the impact that we make on the lives of families every day.

What Youll Do

  • Welcome and support families through their first steps in ABA services
  • Gather client and insurance information with accuracy and warmth
  • Coordinate with our clinical and operations teams to ensure smooth onboarding
  • Work directly with pediatrician offices to secure referrals and necessary documentation
  • Manage follow-ups, documentation, and data entry
  • Continuously adapt as we refine our systems and processes

Who You Are

  • Youve worked as an RBT, Medical Assistant, or in Operations at an ABA company (or similar experience in healthcare)
  • You've worked in a CRM, preferably Hubspot
  • Youre detail-oriented but also people-oriented you can keep a spreadsheet clean while keeping a parent calm
  • Youre comfortable with feedback and excited to learn new systems and processes
  • You genuinely enjoy helping others and can bring lightness to high-stress situations
  • You're excited to collaborate in-office 4-5 days a week. We're happy to be flexible, but are building an in-office culture.
  • Bonus points for Spanish language proficiency

    • Why Join Us

  • A close-knit team building something meaningful
  • Beautiful, sunny office with snacks and good energy
  • Growth opportunities in a fast-growing healthtech company

    • If you love talking to people and want to make a difference for families navigating autism care, wed love to meet you.

    Apply today and help families start their journey with compassion and clarity.

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    Intake Coordinator • New York, NY, US

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