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Office Reception and Guest Relations Coordinator

Office Reception and Guest Relations Coordinator

ColliersBoston, MA, US
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Make Your Next Move An Expert One

At Colliers, it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, people and communities.

Why Colliers?

Our enterprising environment needs your expertise to facilitate Colliers' continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.

About You

We are seeking a receptionist and client experience coordinator to join our team at Colliers. As the first point of contact for clients and visitors, you will play a crucial role in providing exceptional customer service and maintaining a welcoming environment. In addition to traditional reception duties, you will be responsible for the upkeep and performance of our client amenities and conferencing areas, ensuring they reflect Collier's commitment to excellence.

In This Role, You Will

  • Act as the first point of contact at reception; greet and direct visitors to appropriate Colliers employees.
  • Monitor and respond to calls on the general office phone line.
  • Provide concierge-level service within the amenity space during business hours.
  • Assist team / CSC with client meeting setup / clean-up
  • Maintain the cleanliness, organization, and readiness of amenity and conference rooms.
  • Oversee caf area use, encouraging cleanliness and restocking as needed.
  • Collaborate with the Marketing team to prepare amenity spaces for internal and external events, including occasional after-hours support.
  • Manage physical access credentials for building and Colliers space.
  • Oversee inventory, ordering, and restocking of all office supplies.
  • Ensure functionality and organization of copier and supply rooms.
  • Support with mail distribution & coordinate business card ordering.

What You'll Bring

  • Previous experience in a receptionist or customer service role preferred.
  • Proficient in MS Office Suite, including MS Word, Outlook, Excel, PowerPoint.
  • Excellent communication and interpersonal skills, with the ability to interact professionally with clients and colleagues.
  • Strong organizational skills and attention to detail.
  • Ability to multitask and prioritize responsibilities in a fast-paced environment.
  • Benefits

    Employees (and their families) are provided options for employer subsidized medical benefits including RX, dental, vision as well as employer paid basic life / AD&D insurance and short-term / long-term disability. Employees are able to enroll in our company's 401k plan, which includes an employer match. Employees will also receive 10 days of sick leave and a minimum of 15-days vacation annually. Certain senior-level roles are eligible for unlimited time off. Employees will also enjoy 10 paid holidays plus two personal flex days throughout the calendar year. Twelve weeks (for birth parents) and 4 weeks (for non-birth parents, including adoptive / foster parents) for paid parental leave will also be available for use after successful completion of 90 days of employment. Individuals may be eligible for different or additional benefits under applicable state law.

    Bonus

    This position is eligible for an annual bonus, based on company and individual performance.

    Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.

    Direct applicants only please, no agencies.

    Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

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