IT Services Support Specialist

Overview

We are seeking a IT Service Support Specialist to join our team at the F-35 Joint Program Office (JPO). TekSynap is a fast-growing high-tech company that serves Federal Government customers with information management and IT services. We offer full-time employees a competitive benefits package including health, dental, vision, 401K, life insurance, short-term and long-term disability, vacation time and holidays.

Visit us at www.TekSynap.com. Apply now to explore jobs with us. The safety and health of our employees is important, and employees may be required to comply with vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you consent to receive text messages regarding your interview and employment status; you may opt out at any time by replying STOP. TekSynap may retain your name, e-mail, and contact information for employment consideration.

Work environment and physical demands information is provided below under Work Environment and Physical Demands.

Additional job information and related notices may be included as appropriate and compliant with policy.

Responsibilities

• Deliver Tier 1 / 2 IT support for JPO's 1,500–4,000 users.
• Manage tickets, perform troubleshooting, and escalate as needed.
• Support onboarding and training of end users.
• Provide customer-focused service to U.S., partner, and FMS stakeholders.

Qualifications

Competencies

Work Environment and Physical Demands

Physical Demands

Security Clearance

US Citizenship is required. Active Secret clearance is required; Top Secret / SAP preferred where applicable.

EQUAL EMPLOYMENT OPPORTUNITY

TekSynap does not discriminate on the basis of race, color, creed, religion, sex, national origin, disability, age, genetic information, or any other protected status. Employment decisions are based on merit, qualifications, and abilities.

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