Service and Support Analyst
SkybeyoMiami, FL, United Statesjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionCollaborate with business units to understand operational needs and deliver effective Monitor system performance and escalate complex issues to vendors or internal T&D Assist with system upgrades, testing, and go-live support for new implementations or Train end users on system functionality and best practices. Document support procedures, issue resolutions, and system configurations. Participate in cross-functional projects to improve service delivery and system Experience supporting POS systems, preferably Simphony or similar retail platforms. Strong troubleshooting and problem-solving skills. Excellent communication and customer service abilities. Ability to work independently and collaboratively in a fast-paced environment. Experience with Simphony POS or similar retail / payroll systems. Strong troubleshooting and customer service skills. Ability to mentor and guide team members or consultants. Familiarity with project management principles and tools. Excellent communication, organization, and time management skills.
Job Title : Service and Support Analyst
Location : Miami, FL, US | Onsite
Client : Infosys
End Client : Symphony
Job Summary
The Service and Support Analyst provides technical and operational support for the Dining
Services and Gift Shop retail systems, primarily focusing on the Symphony point-of-sale
(POS) platform. This role ensures seamless day-to-day operations, resolves system issues,
and collaborates with business stakeholders to enhance user experience and system
performance.
Key Responsibilities
- Provide frontline support for the Simphony POS system used in Dining Services and
Gift Shops, including troubleshooting hardware and software issues.
technical solutions.
teams as needed.
enhancements.
integration.
Qualifications
Preferred Skills
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Support Analyst • Miami, FL, United States
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