Loading Dock Supervisor

Loading Dock Supervisor

The role of the Loading Dock Supervisor is to complete the customer interaction in a pleasant and courteous manner while ensuring safety. To assist in the oversight of the loading docks, and to ensure that all policies are being followed.

Responsibilities :

• Make exceptional guest experiences the priority in every interaction.
• Contribute to a safe environment for all guests and employees per company and site-specific guidelines.
• Maintain a ready to serve posture that is welcoming to guests.
• Make eye contact and smile to all guests to acknowledge them.
• Prioritize assisting guests before other tasks.
• Working efficiently, without rushing, to assist guests.
• Use VPNE preferred word choices while speaking with guests.
• Enforce all VPNE and site policies.
• Assist with training new employees.
• Coach employees on best practices.
• Log in all deliveries to the loading dock.
• Provide traffic control, parking enforcement and access to the building for all loading dock areas.
• Clean the dock areas using brooms, dust pans and the floor scrubber.
• Sort, scan and deliver packages to the tenants.
• Available to work rotating OT shifts on Saturdays.

Qualifications :

Years of Experience : Entry to MID Level

Language Skills : Proficient in English both verbally and written

Education Requirements : High School Diploma / GED

Requirements :

Ability to effectively maneuver around various locations both inside and outside while engaging in, bending, prolong standing, running, and prolonged sitting and in all weather conditions.

Ability to receive medical and / or security clearance for one or more locations

Possess the manual dexterity to operate basic garage equipment, including pay on foot machines and garage barriers

Strong sense of customer service

Ability to lift a minimum of 50 pounds and push a minimum of 200 pounds

Be at least 18 years of age

Be able and willing to smile during every customer interaction

Maintain uniform standards while around account

Skills :

Ability to create relationships with customers

Organization

Continuous improvement

Strong problem-solving abilities

Previous experience with coaching / mentoring / training employees preferred

Previous management experience preferred

Benefits :

Paid weekly

Medical, Dental, Vision

401K with company match

Discount programs

Short-term disability

Accident insurance

Life insurance

VPNE is a family-owned, fun, and rapidly growing company headquartered in the Greater Boston Area. We are the parking and transportation business partnered to the most prestigious health-care institutions, commercial property owners and developers, financial institutions, and hospitality companies. We promote growth from within and instill our company's family values in an ever-expanding business. Our employees are energetic, friendly, and proactive in helping VPNE build its brand.

Are you a dedicated professional who thrives in a fun, fast-paced, team-oriented environment? Are you interested in joining a community of employees who are spirited, driven, and diverse?

If so, park yourself at VPNE Parking Solutions. We are a recognized leader in the hospitality industry, looking for people like you to help us drive our clients' business and build their brand. Apply today to jump-start your future!