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Service Coordinator [79997]

Service Coordinator [79997]

Onward SearchStafford, TX, US
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Job Description

Service Operations Coordinator

Overview

Serve as a liaison between Stafford Logistics and Field Technicians to ensure the prompt return and proper processing of unused or damaged materials, with complete and accurate documentation.

Key Responsibilities

  • Coordinate with Field Technicians to ensure unused / damaged materials are returned with all required paperwork completed.
  • Maintain a return log for STOs and RMAs; update weekly with Logistics to ensure timely processing.
  • Resolve inventory-related transaction errors in SAP and CRM.
  • Assist with preliminary reviews and monthly reconciliations of field-based storage locations; support audit activities.
  • Support invoicing activities related to Field Work Orders (FWOs).
  • Process products in transit to / from warehouses in SAP and CRM.
  • Collect and record shipping information from Field Technicians; systematically receive products on their behalf.
  • Open all Preventive Maintenance FWOs and close zero-dollar billing FWOs.
  • Provide backup coverage for the Service Coordinator during high demand, vacations, sick days, and other PTO.
  • Support Service Operations with ad hoc projects as needed.

Skills & Experience

  • 3–5 years’ experience in a service-oriented business using a field service CRM (e.g., Salesforce, ServiceMax, or similar).
  • SAP proficiency with strong interpersonal and collaboration skills.
  • Proven success in fast-paced environments with shifting priorities.
  • Understanding of field-based operations (prior roles such as Service Coordinator or Project Coordinator preferred).
  • Comfortable communicating online, by phone, and in person; strong written and verbal communication.

    • Required Technical Skills

  • SAP : Logistics, Purchasing, Inventory Management, and Invoicing modules.
  • CRM : Salesforce, ServiceMax, or other field service–based CRM.
  • Microsoft 365 : Outlook, Teams, Excel (advanced) , Word, PowerPoint, SharePoint.
  • Reporting / Analytics : Ability to access and navigate web-based reports (e.g., SAP Fiori, BI, HANA ).

    • Education

  • Associate’s degree or higher preferred.
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    Service Coordinator • Stafford, TX, US

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