Business Consultant

Business Consultant

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple : build strong and diverse communities through innovative financial technologyand we do that by empowering our people to help create success for our customers.

Q2 is seeking a Business Consultant to work closely with Implementation Engineers, Project Managers, and Client Project teams to achieve successful configuration and deployment of Q2's Risk & Fraud Management Software Solutions, primarily Positive Pay. This individual will provide subject matter expertise as a member of a multiple concurring Q2 implementation project teams, reporting to an Implementations Delivery Manager. You will develop and deliver best practices in both technical and non-technical / business aspects of a project. The Business Consultant evaluates and executes upon any deficits in execution detail so that both the client and Q2 teams meet and exceed delivery expectations. Typically involves interaction with sales, hosting, product, development, and other members of cross-functional teams. May communicate in various forms to Q2 and Client, including Executive level staff. These types of communication can include emails, presentations, formal and informal ad hoc meetings, ranging from consultative recommendations, setting expectations, developing requirements and participating in troubleshooting.

A Typical Day :

• Acts as subject matter expert in Centrix product features and functionality
• Analyses customer's business and makes recommendations
• Develop and deliver best practices and proper product implementation execution
• Assess project risks and builds mitigating strategies
• Acts as a liaison and manages expectations related to timing, functionality and back-office requirements needed to support a successful go live
• Works with Product and Engineering to ensure suggested solutions are feasible, assists with building requirements and solution design where applicable
• Guides other Implementation resources in areas of product expertise, case resolution, client communication and process improvement
• Leads case management and timely issue resolution by facilitating case reviews
• Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
• Helps to oversee testing and case resolution

Bring Your Passion, Do What You Love. Here's What We're Looking For :

This position requires fluent written and oral communication in English. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness :

We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcareoffering resources for physical, mental, and professional well-being. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program. We believe in making an impactin the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements.