Applications Support Engineer-Chicago, IL OR Remote

Position : Applications Support Engineer

Location : Chicago, IL

Duration : 12 Months

Rate : DOE

US Citizens and Green cards are Preferred. No 3rd party C2C acceptable.

Here is what we are looking for in an ideal candidate.

Role and Responsibility

• Operational, Integration, Build and Manage Support
• Create and maintain documentation, including solution requirements specifications, application configuration and operational runbooks
• Support in systems integration, webservices, backend infrastructure, cloud security, and build / release engineering
• Support build, manage, automate and administer applications, tools and services
• Gather and analyze business requirements from stakeholders
• Conduct gap analysis to identify areas of inefficiency and develop recommendations to bridge these gaps
• Monitor project progress and provide regular status updates to stakeholders
• Participate in testing and quality assurance activities to ensure that solutions meet business requirements
• Customer support and ticket tracking / resolution
• Participate customer facing support
• Create, update and complete support tickets and Jira's

Applications supported (23) : 6 of which are considered Critical Firm applications. The highlighted applications are the primary focus for this role.