Communications Center Dispatcher

Security And Facilities Maintenance Dispatcher

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for coordinating and dispatching security and facilities maintenance personnel to ensure the safety, security, and proper functioning of the hospital's physical infrastructure and related systems.

Qualifications

The dispatcher acts as a central point of contact for receiving and processing requests, prioritizing tasks, and efficiently dispatching personnel to address security and maintenance incidents or issues. Receive incoming calls and requests for security and facilities maintenance assistance, ensuring accurate and timely documentation of incidents, requests, and service calls. Serve as the primary point of contact for security and facilities maintenance personnel, coordinating their responses to incidents, emergencies, and service calls. Respond to emergency situations promptly, dispatching security personnel and coordinating with emergency services as necessary. Monitor security systems, including CCTV cameras, access control systems, and alarm systems, to identify potential security breaches or suspicious activities. Receive and process facilities maintenance requests, prioritizing tasks and dispatching maintenance personnel accordingly. Document all incidents, requests, and actions taken accurately and comprehensively in appropriate reporting systems. Maintain a comprehensive understanding of security and facilities maintenance resources, including staff availability, equipment, and supplies.

Education

High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No. Licenses and Credentials Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only required.

Experience

Dispatch / Communications Experience 1-2 years preferred or Security Experience 0-1 year preferred.

Knowledge, Skills and Abilities

Knowledge of security systems, procedures, and emergency response protocols. Familiarity with facilities maintenance concepts and practices, including basic knowledge of building systems, equipment, and repairs. Excellent communication skills, both verbal and written, to effectively interact with individuals at all levels, including staff, contractors, and emergency personnel. Strong organizational skills and the ability to multitask, prioritize, and manage a high volume of requests and incidents. Ability to remain calm and composed in high-pressure situations and make quick and informed decisions. Attention to detail and accuracy in recording incident details, maintaining logs, and generating reports.

Additional Job Details (if applicable)

Onsite. Work Location 66 Blossom Street. Scheduled Weekly Hours 40. Employee Type Regular. Work Shift Day (United States of America). Pay Range $27.40 - $39.90 / Hourly. Grade 6.

EEO Statement :

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.