Transportation Dispatcher

Mass General Brigham Emergency Dispatch

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Replacement for Juan Gonzales (PN00062232)

Job Summary

Responsible for obtaining necessary information from agencies and customers requesting service, coordinating various types of services, schedules requests to meet resource availability, dispatching the appropriate personnel in response to service requests, processing requests by field providers, facilitating information flow between the healthcare team and field personnel, and performing assigned clerical and billing functions as needed.

Does this position require Patient Care? No

Essential Functions

• Receive and prioritize emergency and non-emergency calls from hospital staff, patients, and other healthcare providers.
• Acts as a liaison between the department and facilities to obtain needed information and documentation.
• Assess the nature of the call and determine the appropriate level of response, including the deployment of paramedics, ambulances, and other necessary resources.
• Relay information accurately, including patient details, location, and the nature of the emergency.
• Input and update mobile healthcare call data.
• Monitor and document response times of units, investigating and reporting all response time exceptions.
• Record all dispatch information, including call details, response times, and actions taken, in the dispatch log.
• Prepare reports on dispatch operations, incidents, and resource utilization for review by hospital administration.

Qualifications

Education High School Diploma or Equivalent required and Other Certificate / Diploma preferred.

Can this role accept experience in lieu of a degree? No

Licenses and Credentials Experience in emergency dispatching, EMS or similar area 1-2 years preferred and Experience in hospital or healthcare operations 1-2 years preferred.

Knowledge, Skills and Abilities - Strong communication skills, both verbal and written. Ability to multi task and work under pressure in a fast-paced environment. Proficiency in using dispatch software, GPS, and other communication tools. Excellent problem-solving and decision-making abilities. Ability to work effectively in a team and collaborate with multiple stakeholders.

Additional Job Details (if applicable)

Physical Requirements

Remote Type Onsite

Work Location 21 Third Avenue

Scheduled Weekly Hours 40

Employee Type Regular

Work Shift Rotating (United States of America)

Pay Range - / Hourly

Grade 4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at 857-282-7642.