Dispatcher

Job Description

Job Description

First for a reason :

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

Now Hiring : Dispatcher - Sudbury, MA

Pay Range : $23.00 - $25.00 per hour (based on experience)

Schedule : Monday - Friday, Split Shift 6 : 30 AM - 9 : 30 AM & 10 : 30 AM - 4 : 30 PM

School Districts Served : Sudbury & Sudbury-Lincoln

At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on the front line.

At First Student, we are proud to offer :

• Competitive hourly pay of $23.00 - $25.00 / hour , based on experience

PTO and paid holidays

Medical, dental, and vision coverage

401(k) with company match

Discounts on cell phone plans, car purchases, travel, and more through Perk Spot

Tremendous career advancement opportunities due to a strong presence across North America

Positive and rewarding work environment

Dispatcher Responsibilities :

Counsels and coaches drivers and monitors

Handles heavy phone and radio traffic

Takes all scheduling and driver complaints; reports to Operations Supervisor / Contract Manager

Serves as primary communication liaison with major contracted customers

May handle charter reservations, billing, or driver payroll

Provides solutions to drop-off and pick-up problems

Handles back-up driver duties or performs miscellaneous clerical duties as needed

Completes assignment of special projects

Assists with supervision of day-to-day operations

Dispatcher Experience and Skills Required :

High school diploma or equivalent

Basic knowledge of radio dispatch equipment

Excellent communication and customer service skills

Ability to deliver under time constraints and deadlines

Previous terminal operations, dispatch, or driver experience preferred

Computer literate

Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

First Student's commitment to putting our customers first, dedication to safety, and ambition to deliver dependable transportation makes for a working environment you'll love. As a company with over 120,000 staff and serving more than 2.5 billion customers worldwide, you'll also enjoy security, a brilliant future, and excellent training.

Apply today to join our team!

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce; therefore, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles, California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and, by doing so, we will sustain and promote an inclusive culture that supports future growth for all.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https : / / www.phila.gov / media / 20210423160847 / Fair -Chance-Hiring-law-poster.pdf.