Manager, Fraud Operations

Manager, Fraud Operations

Bluevine is transforming small business banking with innovative solutions like checking, lending, and creditall tailored to help entrepreneurs thrive. With best-in-class technology, advanced security, and a deep understanding of the small business community, we're empowering entrepreneurs to grow with confidence.

Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, we've been supporting SMBs since 2013, serving over 750,000 customers nationwide and growing a dynamic global team of 500 people. Our mission? To fuel small businesses with the financial tools they need to succeed.

At Bluevine, you'll be part of a collaborative, fast-paced team that's reshaping the future of banking. Ready to make an impact?

About the Role

We're looking for a fraud operations leader to drive prevention, detection, and investigation efforts while managing and mentoring a team of Fraud Analysts across multiple locations. This role is responsible for overseeing daily fraud detection workflows, managing complex investigations, and ensuring cases are documented in line with regulatory compliance. You'll leverage data and automation to optimize processes, report on KPIs, and collaborate with Product, Data, and Engineering to continuously improve fraud detection tools.

This leader will partner cross-functionally with Risk, Credit, Legal, Compliance, and Customer Operations to ensure strong fraud prevention, regulatory alignment, and excellent customer support. You'll also provide executive-level reporting on fraud trends, incidents, and KPIs, while shaping strategies to mitigate emerging risks.

What You'll Do

Fraud Prevention & Investigation

• Lead, mentor, and develop a multi-site team of Fraud Analysts, fostering a culture of accuracy, accountability, and continuous improvement.
• Oversee daily fraud detection and investigation workflows, including account monitoring and queue management.
• Conduct complex fraud investigations by analyzing data from multiple sources to identify patterns, anomalies, and emerging fraud trends.
• Respond to document requests and ensure all cases are thoroughly documented to meet audit and regulatory requirements.
• Partner with Risk and Credit Operations to refine fraud processes and reduce false positives without compromising detection.

Process Optimization & Automation

Cross-Functional Collaboration

Reporting & Trend Analysis

What We Look For

New Hire Base Salary Range : $82,700 - $99,300. This role is also eligible to earn annual performance-based incentive compensation in the form of a cash bonus.

Benefits & Perks (US Based ONLY)