Help Desk Engineer (Fort Lauderdale)

Help Desk Engineer

American Health Associates, Inc. is a premier clinical laboratory servicing over 3500 long-term care facilities. AHA is the fastest growing independent laboratory in the nation, currently offering services in CO, DE, FL, GA, IL, IN, KY, MA, MD, MI, MO, MS, NC, OH, PA, RI, SC, TN, TX, VA, WA, and WDC. By investing in technology and a skilled workforce, we can offer a superior program focused on serving the long-term care industry.

The Role : Help Desk Engineer

Responsibilities :

Monitor, resolve and communicate resolution for help desk tickets

Diagnose and resolve hardware and software issues

Able to learn quickly and be able to communicate with a focus on customer service

Build and support AWS cloud infrastructure, software, and services

Maintain hardware and software inventories

Monitor system and network performance

Manage backup and restore processes for onsite and cloud solutions

Work with hardware and software vendors to resolve and document issues

Work with senior staff to resolve complicated issues and implement new solutions

Travel around 20% is required

Requirements : Qualifications :

Bachelor's degree in Information Technology or comparable experience in the field

5 10 years supporting PCs, servers, and network infrastructure for medium to large sized employers

5+ years of experience with help desk systems

Experience with installing, configuring, and administering a broad range of technologies

Excellent written and verbal communication skills

Certification a plus

Ability to work independently / proactively to resolve issues

Excellent time management

Excellent customer service skills

Strong critical and analytical problem-solving skills

Comfortable multi-tasking

If you are qualified and interested in this position, please submit your updated resume, and give us a chance to learn more about you! AHA is proud to be an equal opportunity employer!