Job Description
Job Description
Description :
Job Title : Parts Coordinator
Status : Non-Exempt
Reports To : Purchasing Manager
Location : Norcross, GA
Position Summary
The Part Coordinator is responsible for managing the acquisition, stocking, and distribution of service-related parts. This role supports service technicians by handling parts inquiries, coordinating with vendors, maintaining accurate inventory, and ensuring timely fulfillment of orders. The coordinator plays a key role in tracking deliveries, managing urgent requests, and contributing to the continuous improvement of the parts management process.
Key Responsibilities
- Handle spare parts inquiries, including identification, pricing, availability, and lead times.
- Process orders, coordinate with suppliers, and monitor logistics and deliveries.
- Act as the primary point of contact for service technicians regarding parts needs.
- Track deadlines, deliveries, and costs, while managing urgent or high-priority requests.
- Maintain accurate inventory records, ensuring parts are properly logged, tracked, and accounted for.
- Perform regular inventory cycle counts and participate in year-end inventory counts to ensure accuracy.
- Manage shipping and receiving parts and supplies.
- Place online orders with vendors using e-automate and vendor systems.
- Take phone orders from service technicians, acquire items, and process billing.
- Maintain parts lists, purchasing information, and reference materials.
- Support process improvements within the parts room and service department.
- Manage case requests in ServiceNow related to the Parts Room, ensuring timely responses and resolution.
- Monitor and respond to emails on behalf of the parts team, providing accurate and professional communication.
Requirements
High school diploma or equivalent required.Strong computer literacy and ability to order parts online through vendor portals.Attention to detail and ability to manage multiple tasks in fast-paced situations.Strong communication and customer service skills.Ability to lift and move items up to 60 lbs., bend, stretch, and perform physical tasks as needed.Preferred Qualifications
Inventory management knowledge or experience.Experience with e-automate .Experience with ServiceNow .Prior Office Equipment Industry experience.Work Environment
General office and parts room setting with frequent interaction with service technicians and vendors.Combination of desk / computer work and hands-on parts handling.May involve extended periods of standing or sitting.Requirements :