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PARTS COORDINATOR

PARTS COORDINATOR

MilnerPeachtree Corners, GA, US
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Job Description

Job Description

Description :

Job Title : Parts Coordinator

Status : Non-Exempt

Reports To : Purchasing Manager

Location : Norcross, GA

Position Summary

The Part Coordinator is responsible for managing the acquisition, stocking, and distribution of service-related parts. This role supports service technicians by handling parts inquiries, coordinating with vendors, maintaining accurate inventory, and ensuring timely fulfillment of orders. The coordinator plays a key role in tracking deliveries, managing urgent requests, and contributing to the continuous improvement of the parts management process.

Key Responsibilities

  • Handle spare parts inquiries, including identification, pricing, availability, and lead times.
  • Process orders, coordinate with suppliers, and monitor logistics and deliveries.
  • Act as the primary point of contact for service technicians regarding parts needs.
  • Track deadlines, deliveries, and costs, while managing urgent or high-priority requests.
  • Maintain accurate inventory records, ensuring parts are properly logged, tracked, and accounted for.
  • Perform regular inventory cycle counts and participate in year-end inventory counts to ensure accuracy.
  • Manage shipping and receiving parts and supplies.
  • Place online orders with vendors using e-automate and vendor systems.
  • Take phone orders from service technicians, acquire items, and process billing.
  • Maintain parts lists, purchasing information, and reference materials.
  • Support process improvements within the parts room and service department.
  • Manage case requests in ServiceNow related to the Parts Room, ensuring timely responses and resolution.
  • Monitor and respond to emails on behalf of the parts team, providing accurate and professional communication.

Requirements

  • High school diploma or equivalent required.
  • Strong computer literacy and ability to order parts online through vendor portals.
  • Attention to detail and ability to manage multiple tasks in fast-paced situations.
  • Strong communication and customer service skills.
  • Ability to lift and move items up to 60 lbs., bend, stretch, and perform physical tasks as needed.
  • Preferred Qualifications

  • Inventory management knowledge or experience.
  • Experience with e-automate .
  • Experience with ServiceNow .
  • Prior Office Equipment Industry experience.
  • Work Environment

  • General office and parts room setting with frequent interaction with service technicians and vendors.
  • Combination of desk / computer work and hands-on parts handling.
  • May involve extended periods of standing or sitting.
  • Requirements :

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    Parts Coordinator • Peachtree Corners, GA, US

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