Bilingual Customer Service Representative

Are you a skilled communicator with a passion for helping others and a knack for problem-solving?

We are seeking to bring on a Bilingual Customer Service Representative to join our robust team, supporting the AT&T campaign. This is a venerable opportunity to be the voice of AT&T, providing exceptional service and building lasting customer relationships to expand brand awareness.

As a Bilingual Customer Service Representative, you will be the primary point of contact for our customers assisting them with a wide range of inquiries and ensuring their experience with services is positive and seamless. The Bilingual Customer Service Representative role will utilize excellent communication and problem-solving skills to address needs, build trust, and contribute to overall customer satisfaction.

Bilingual Customer Service Representative Responsibilities :

• Actively listen to customers to understand their inquiries and concerns to best find solutions that will work for them
• Assist customers with troubleshooting related to billing, service issues, technical difficulties, and account information.
• Process all sales orders for customers based on the product and / or service they are interested in
• Use problem solving skills and service knowledge to resolve customer issues, escalating complex problems when needed
• Provide clear and accurate information to customers regarding internet, phone, TV, and wireless services, as well as available plans and promotions
• Maintain accurate records of customer interactions and resolutions in the designated systems
• Continuously expand your knowledge of AT&T's evolving products, services, and promotions relevant