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Senior Technical Project Manager
VirtualVocationsCranston, Rhode Island, United Statesjob_description.job_card.30_days_ago
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A company is looking for a Senior Technical Project Manager to lead Salesforce CRM and Contact Center modernization initiatives for a Federal government agency.
Key Responsibilities
Manage end-to-end project lifecycle for Salesforce and Contact Center projects, ensuring alignment across functional teams
Oversee the implementation and enhancement of Salesforce platforms and manage Contact Center technology deployments
Analyze business processes for improvement opportunities and lead continuous enhancements in contact center operations
Required Qualifications
Bachelor's degree with 12+ years of relevant experience or Master's degree with 10+ years of relevant experience
PMP Certification and Salesforce Certifications (Administrator and Service Cloud)
Extensive experience with Salesforce, including Service Cloud and Experience Cloud
Experience in managing and optimizing contact center operations and technologies
US Citizenship and ability to obtain a government-issued Public Trust clearance
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Technical Project Manager • Cranston, Rhode Island, United States
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