Marina Manager
The McKee Group is known for its diverse business portfolio and family business culture that has earned recognition as Top Places to work. McKee has been a leader in PA, DE, MD & NJ for over 77 years, earning numerous awards in all fields. Apart from lifestyle and clubhouse communities, the company owns and operates apartment complexes, self-storage facilities, office buildings, and a portfolio of manufactured housing properties. The McKee Group also runs Schooner Island Marina, a world-class marina with yacht sales and service facilities in Wildwood, NJ. The company is currently focusing on developing regional lifestyle centers, combining entrepreneurial spirit with robust financial practices for sustained success.
Job Description for a Marina Manager :
The Marina Manager is responsible for overseeing the daily operations, maintenance, and overall management of the marina. The role involves managing staff, coordinating customer service, ensuring the safety of boats and dock areas and staying compliant with local regulations and environmental standards.
Operational Management :
- Oversees the daily operations of the marina, including boat docking, fueling, and maintenance
- Coordinates repairs and maintenance of marina infrastructure, such as docks, utilities, and buildings
- Ensures compliance with environmental and safety regulations, including waste disposal and fuel handling
- Monitors the usage of slip spaces and ensure accurate billing and payment collections
Customer Relations :
Provides high-quality customer service to boat owners, visitors, and tenantsResolves customer complaints, requests, and special needsOversees reservations, slip assignments, and other dock servicesStaff Management :
Hires, trains, and supervises marina staff, including dockhands, maintenance workers, and office personnelCreates employee schedules and manages payrollEnsures proper training and safety protocols are followed by all employeesFinancial Responsibilities :
Manages the marina's budget, including forecasting and tracking revenue, expenses, and profitsPrepares reports on marina performanceExplores opportunities to increase revenue, such as special events, marketing initiatives, or new servicesSales & Marketing :
Promotes the marina's services to attract more customersDevelops marketing strategies, such as partnering with local businesses, offering promotions, and maintaining a social media presenceEvent Coordination :
Plans and executes special events, such as fishing tournaments, boat shows, and other waterfront activitiesWorks with local authorities and businesses to promote marina-related eventsCompliance & Regulations :
Ensures compliance with local, state, and federal regulations regarding environmental protection, safety, and maritime lawHandles inspections and audits related to environmental and operational standardsSkills and Qualifications :
Experience : 3-5 years of experience in marina management or a related field (boating, hospitality, etc.).Knowledge of Marine Operations : Familiarity with marina equipment, docks, boats, fueling stations, and marina maintenance requirements.Leadership Skills : Experience managing staff, leading teams, and handling conflict resolution.Customer Service : Strong communication skills and a customer-centric approach.Financial Management : Knowledge of budgeting, financial reporting, and profit / loss management.Technical Skills : Familiarity with marina management software and reservation systems is a plus.Licensing : Boating or maritime certifications are preferred, and some may be required depending on makeup of current staff.Qualifications
Experience in Marine Operations, Marine Industry, and Vessel OperationsExpertise in Operations Management and Maritime skillsStrong leadership and organizational skillsExceptional problem-solving and decision-making abilitiesExcellent communication and interpersonal skillsAbility to work efficiently in an on-site settingBachelor's degree in a related management and marine field is preferredCreating and monitoring budgets with the assistance of financeEnsure all insurance is in place for the business, service contractors and customers